Chamber of Commerce

      Capital One Bank

      ( 27 Reviews )

      Capital One Bank
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      Hours

      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      9:00 AM - 12:00 PM
      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      2.9 - (27 reviews)
      10
      2
      1
      3
      11
      Read Our 27 Reviews

      Chamber Rating

      Verified Member
      2.9 - (27 reviews)
      10
      2
      1
      3
      11
      › ‹
      • Luz Soto

        RUDE!!! I need it assistance with a banker and the person in the teller line suggested online banking for my needs. However, I know that doing what I needed to get done CO will need to confirm documents. That is why I needed to see a banker I didnt mind how long my wait for an appointment will take. This person did not even bother to pulled up the appointment log. Now I have to wait 7-10 days for CO to contact me. After that I will wait longer to finally do what I needed to get done. I understand understaffing however you dont need to be a robot and repeat yourself. Be a human an try to understand clients needs. Specially when the client is cooperating. This is what makes a good client have bad experience.
        Jan 22nd, 2023

      • Alix Tiako


        Jun 28th, 2022

      • Bunny

        Been coming to this location since 2015. Drive thru ATM is always in service and tellers inside have always been pleasant. Im grateful to have a reliable CO in the area
        Apr 8th, 2022

      • Christopher S (Chris, Riski)

        I just arrive to make a new account, and I waited about 30 minutes for my turn.. then they told me that I had to make an appointment.. I waited 30 minutes for what? Other capital one bank do not request appointment. This management is terrible, and terrible customer service!
        Mar 24th, 2022

      • Queen Nubia

        Fast service. Very clean. Courteous customer service.
        Jul 13th, 2021

      Read Our 27 Reviews

      About
      Capital One Bank

      Your place for all your banking needs. Get Ambassador help, open a bank account, make cash and coin transactions—and more.

      Contact Info

      Services

      • Branch Drive-Up
      • Coin Machine
      • Night Drop
      • ATM
      • Walk-Up ATM

      Images

      Questions & Answers

      Q What is the phone number for Capital One Bank?

      A The phone number for Capital One Bank is: (301) 963-3030.

      Q Where is Capital One Bank located?

      A Capital One Bank is located at 12 Bureau Drive, Gaithersburg, Maryland 20878

      Q What is the internet address for Capital One Bank?

      A The website (URL) for Capital One Bank is: https://locations.capitalone.com/location/branch_61101/?external_id=ENTSOC_YX_YextRetail_Profile_0101

      Q How big is Capital One Bank?

      A Capital One Bank employs approximately 20+ people.

      Q What days are Capital One Bank open?

      A Capital One Bank is open:
      Tuesday: 9:00 AM - 5:00 PM
      Wednesday: 9:00 AM - 5:00 PM
      Thursday: 9:00 AM - 5:00 PM
      Friday: 9:00 AM - 5:00 PM
      Saturday: 9:00 AM - 12:00 PM
      Sunday: Closed
      Monday: 9:00 AM - 5:00 PM

      Q How is Capital One Bank rated?

      A Capital One Bank has a 2.9 Star Rating from 27 reviewers.

      Hours

      Tuesday:
      9:00 AM - 5:00 PM
      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      9:00 AM - 12:00 PM
      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM

      Ratings and Reviews
      Capital One Bank

      Overall Rating

      Overall Rating
      ( 27 Reviews )
      10
      2
      1
      3
      11
      Write a Review

      Luz Soto on Google

      image RUDE!!! I need it assistance with a banker and the person in the teller line suggested online banking for my needs. However, I know that doing what I needed to get done CO will need to confirm documents. That is why I needed to see a banker I didnt mind how long my wait for an appointment will take. This person did not even bother to pulled up the appointment log. Now I have to wait 7-10 days for CO to contact me. After that I will wait longer to finally do what I needed to get done. I understand understaffing however you dont need to be a robot and repeat yourself. Be a human an try to understand clients needs. Specially when the client is cooperating. This is what makes a good client have bad experience.

      Alix Tiako on Google

      image

      Bunny on Google

      image Been coming to this location since 2015. Drive thru ATM is always in service and tellers inside have always been pleasant. Im grateful to have a reliable CO in the area

      Christopher S (Chris, Riski) on Google

      image I just arrive to make a new account, and I waited about 30 minutes for my turn.. then they told me that I had to make an appointment.. I waited 30 minutes for what? Other capital one bank do not request appointment. This management is terrible, and terrible customer service!

      Queen Nubia on Google

      image Fast service. Very clean. Courteous customer service.

      Load More Reviews

      Overall Rating

      Overall Rating
      ( 27 Reviews )
      10
      2
      1
      3
      11

      Write a Review

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