Capital Crescent Collective

I found Kaitlin Doyle to be a stellar therapist. She is extremely smart and caring, and she really listens.  She offered me many great resources to help with my anxiety and was always "there" to me during these trying times. An amazingly good professional.
Jul 3rd, 2022

I contacted Emily on January 6th to schedule couples therapy with her. She passed me off to another therapist at the clinic who sent an intro email that same day. I responded to her the very next day, but never heard back. Four days later I sent the therapist a follow up email, but still no response. After waiting 24hrs with no response, I forwarded the email chain to Emily asking if there was another therapist at the firm who could help, it has been two days and still no reply from Emily. If you are looking for a group of therapists who care about your health, your well-being, and are communicative, you should look elsewhere.
Feb 1st, 2021

I called and left them a message to schedule an appointment and they got back to me immediately! Now about 2 weeks after my appointment, I am trying to reach out to my therapist with the only contact info they provide which is the same telephone number that nobody ever answers, left them 4 messages in 3 days and no one ever got back to me.
Apr 28th, 2020

Honestly, worst experience with a provider. 1. They charged me for a visit bc I canceled 45 minutes in advance due to my daughter being ill. Even though it was the first time Id done it and I was not aware of the 24 hour notice fees, there was no sort of first time courtesy. AT ALL. 2. First visit w Anna, WIFI cut off 20 minutes in and that was it - No effort to log back in despite the fact that I had left work early to ensure I was online for the visit. 3. I was sent an itemized bill WITHOUT the procedure codes so of course the claim got denied by my insurance company. 4. Asked for an itemized bill from Ana - no response for several days - had to escalate my request to Emily. 5. insurance once again denied the claim stating they reached out the provider and never received a response. They are QUICK to take your money when patients are vulnerable, but forget about getting any type of refund, courtesy waiver or even a simple itemized bill from the get go . Id give zero starts if I could.
Aug 8th, 2023

Jocylynn Stephenson is the worst couples therapist I have ever encountered. We came to her to help fix our relationship but instead after an individual therapy session with my partner, he decided to end our relationship and block me from his life forever. Not even 24 hours after this individual session with Jocylynn, he would be disappearing from my life without any explanation. To her credit, Jocylynn agreed to speak with me about the events that led to this, but it took her weeks to get back to me for what was a 3 minute phone call with zero explanation or insight as to what happened. Couple therapists are not supposed to take sides in a relationship, but from our first couples therapy session, she advocated for ending our relationship and prompted that question so many times. Asking, "is it even worth pursuing?" I should have known that an individual session alone with my partner would have led to this. If I could give her negative stars I would, because instead of helping come up with common goals and creating a positive discourse, she pushed my partner further away from me. Stay away from this couples therapist lest your relationship be destroyed as well.
Sep 3rd, 2021