Chamber Rating

4.2 - (87 reviews)
59
10
6
3
9
Read Our 87 Reviews

Chamber Rating

4.2 - (87 reviews)
59
10
6
3
9
  • Tracy B

    Terrible shower, tiny, no real closet or drawers or anywhere to put your clothes. However it was clean, bed was comfy and located in town.
    Mar 29th, 2024

  • John Miller

    Wonderful hotel
    Oct 23rd, 2023

  • Julie Kulesza

    When I come back to visit Portland this is where I will stay. Certainly worth the 30 min drive. The hotel is charming and oh so comfortable and Eric at the front desk is the bestfriendly and helpful! Rooms: Very clean and comfortable I felt like I was home!!!
    Oct 10th, 2023

  • Derek McIntosh

    For all those looking for an Honest review stay as far away as you can from this Grand Hotel. There are no services, no front desk. Its a remotely run operation. The keys they send you remotely for access via phone do not work and are unreliable. Then you walk 20 minutes down the road to have another hotel give you actual keys to access front door and elevator and your room. When you finally arrive to your room the vouchers they claim will be there with a welcome letter may have another guests name on it and be Void of any $50 food voucher. Its almost comical how this hospitality is run this days. Sad that this was the place we ended up in but we hope this review will shed some true light on this operation. We dont feel this is a good value by any means and will not be recommending or returning.
    Oct 26th, 2023

  • Jennifer Wentroble

    We recently stayed at the Grand Hotel Kennebunkport and were pleased. It is odd that there isnt anyone at the front desk. We did have to go to their sister property to get our keys, which was easy enough but they should probably tell guests before arrival that this is the procedure and that there is no one on site. Our room was beautiful and very spacious. We had a 2nd floor king room with a balcony, there was a mini fridge in the room. The bathroom is lovely, the heated floor is so nice but the bathroom lighting is a little dim. The continental breakfast was very nice with a lot of options (bagels, cereal, yogurt, fruit). The location of the hotel is great, all restaurants and shops are walkable. We would definitely stay at this property again. Rooms: Fabulous king room with balcony. Tastefully decorated, comfortable bed, heated bathroom floor. Walkability: Able to walk to all shops and restaurants
    Oct 14th, 2023

Read Our 87 Reviews

About
The Grand Hotel

The Grand Hotel is located at 1 Chase Hill Rd in Kennebunk, Maine 04043. The Grand Hotel can be contacted via phone at 800-597-9408 for pricing, hours and directions.

Contact Info

  •   800-597-9408

Questions & Answers

Q What is the phone number for The Grand Hotel?

A The phone number for The Grand Hotel is: 800-597-9408.


Q Where is The Grand Hotel located?

A The Grand Hotel is located at 1 Chase Hill Rd, Kennebunk, ME 04043


Q What is the internet address for The Grand Hotel?

A The website (URL) for The Grand Hotel is: https://www.thegrandhotelmaine.com/?utm_source=google&utm_medium=organic&utm_campaign=gbp_listing


Q How is The Grand Hotel rated?

A The Grand Hotel has a 4.2 Star Rating from 87 reviewers.

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Ratings and Reviews
The Grand Hotel

Overall Rating

Overall Rating
( 87 Reviews )
59
10
6
3
9
Write a Review

Tracy B on Google

image Terrible shower, tiny, no real closet or drawers or anywhere to put your clothes. However it was clean, bed was comfy and located in town.

Business Response on Google Apr 4th, 2024
Thank you so much for taking the time to provide us with valuable feedback! Our room types vary from Cozy Kings to Grand Kings with Balcony. I sincerely apologize your room wasn't to your liking and would be happy to ensure you were provided a larger room should you choose to stay with us again!

John Miller on Google

image Wonderful hotel

Business Response on Google Oct 12th, 2023
Thank you for your stay. We are delighted the team was helpful! We look forward to welcoming you in the future.

Julie Kulesza on Google

image When I come back to visit Portland this is where I will stay. Certainly worth the 30 min drive. The hotel is charming and oh so comfortable and Eric at the front desk is the bestfriendly and helpful!
Rooms: Very clean and comfortable I felt like I was home!!!

Business Response on Google Nov 4th, 2023
Thank you so much for the kind feedback! I am thrilled you enjoyed your recent stay here with us and we can't wait to welcome you back!

Derek McIntosh on Google

image For all those looking for an Honest review stay as far away as you can from this Grand Hotel. There are no services, no front desk. Its a remotely run operation. The keys they send you remotely for access via phone do not work and are unreliable. Then you walk 20 minutes down the road to have another hotel give you actual keys to access front door and elevator and your room. When you finally arrive to your room the vouchers they claim will be there with a welcome letter may have another guests name on it and be Void of any $50 food voucher. Its almost comical how this hospitality is run this days. Sad that this was the place we ended up in but we hope this review will shed some true light on this operation. We dont feel this is a good value by any means and will not be recommending or returning.

Business Response on Google Oct 15th, 2023
Thank you so much for taking the time to provide us with valuable feedback regarding your recent stay here with us. While we do manage the Grand Hotel remotely from the Kennebunkport Inn (located .3 miles away), we make every effort to ensure any and all guest requests are quickly fulfilled through both our text messaging service as well as over the phone. I do sincerely apologize for any issues/frustrations you experienced with our digital key as well as our error in placing the wrong welcome envelope in the room. I will personally review your feedback with my entire team in an effort to continuously improve our guest experience.

Jennifer Wentroble on Google

image We recently stayed at the Grand Hotel Kennebunkport and were pleased. It is odd that there isnt anyone at the front desk. We did have to go to their sister property to get our keys, which was easy enough but they should probably tell guests before arrival that this is the procedure and that there is no one on site. Our room was beautiful and very spacious. We had a 2nd floor king room with a balcony, there was a mini fridge in the room. The bathroom is lovely, the heated floor is so nice but the bathroom lighting is a little dim. The continental breakfast was very nice with a lot of options (bagels, cereal, yogurt, fruit). The location of the hotel is great, all restaurants and shops are walkable. We would definitely stay at this property again.
Rooms: Fabulous king room with balcony. Tastefully decorated, comfortable bed, heated bathroom floor.
Walkability: Able to walk to all shops and restaurants

Business Response on Google Oct 10th, 2023
Thank you so much for taking the time to provide such thoughtful feedback regarding your recent stay here with us! I am so pleased to know you enjoyed your time at the Grand Hotel. I truly hope you will stay with us again soon!

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Overall Rating

Overall Rating
( 87 Reviews )
59
10
6
3
9

Write a Review

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