Regions Bank

jamesha howard _{on Google}

Oct 4th, 2023

Had a horrible experience recently. This bank cleared a check for me and I went through the proper channels as in waiting on the hold to be cleared. Once cleared i thought everything was fine until I woke up one morning and the check was gone and my account was in the negative. Tried getting some understanding in regards to my account in person. Everyone I spoke with told me that I would need to wait until the check return was out of pending status to assist me.(ok cool) So the next day once check is out of pending status I called Alaina the banker to get some clear understanding regarding my account status and she told me that I couldnt make an appointment because they are too busy and too short staffed to assist me in person and handed me off to the 1800 #. I was immediately able to get the answers I was looking for thanks to the kind lady (cant remember her name). I just feel as Alana could have done the same thing the 1800 # did which is take a look at my statements, LISTEN to me (because had she listened instead of brushing me off immediately) she would know that some of those purchases were canceled and not active purchases and she could have kindly informed me that it would take 3-5 business days before my account would return to the accurate amount. But NO SHE WAS TOO BUSY FOR ME in her words. You should never be TOO BUSY for a customer. Once my account is back in the positive, I will be closing my account with Regions. Because clearing a check from a closed account should have been caught way before we reached this point!! And it is very inconvenient to have issues with YOUR money and the very people who is supposed to be assisting you are rude about it because it is not THEIR money

Bart McDonald _{on Google}

Jul 31st, 2023

Pays extremely low interests, very bad service,

Vivi B _{on Google}

Apr 25th, 2023

The staff I met with was extremely helpful and kind. Went in for a new card and walked away with so much helpful information and a feeling of a new start.

Amanda Hayes _{on Google}

Mar 4th, 2023

Ms. T as she likes to be called, Teneatha Holloway, was very rude and worked in a very untimely manner. She blamed it on it being just her and one other person working well when you tell my daughter you will follow up with her a week and a half ago and she calls you twice with no answer, its very unprofessional. Needless to say we still dont have answers and my daughter is being charged fees from another company after speaking with Ms. T and her giving her guidance. Very disappointed and upset this lady would treat my daughter this way when shes trying to build her credit.