Crowne Plaza New Orleans French Quarter, an IHG Hotel

I had a wonderful time at this hotel. The location was great, the corner of Canal and Boubon St. The front desk staff ladies were rude but the Bellman, Eric was awesome. Super helpful and made up for the rude ladies up front. He recommended Zesty Creole resturant and it didn't disappoint. Eric also helped us with taxi service in the pouring rain. I hope Crown Plaza treats him right because he made my experience at this hotel worth a review.
Apr 10th, 2024

Apr 8th, 2024

I was really looking forward to visiting this hotel, being I am a history junky, I loved the old school charm that it offers. When I arrived, I was not disappointed. The lobby welcomes you with a flashback in time as you walk through he nostalgic, old Southern decor. Lobby was clean and inviting, and so was the young lady who handled my check-in process. There is a lot of old brick work throughout the building, and it was gorgeous. My smile turned upside down when I got to my room. I really would like to encourage them to focus on their cleaning processes, as my room was dirty. I shared photos so as to show I am not just being bougie... The shower head is gross with mildew buildup. The curtains, when opened, were falling off of their hooks. There are huge cobwebs hanging down the window, and my nightstand was not cleaned and had leftover residue from prior guests. My work colleague actually had plumbing issues, and while she sat in the room, had a plumber come in and work on it versus getting her to a different room. Additionally, her fridge wasn't working, thus, they had to deliver another fridge to her as wellm In addition to the cleanliness factor, my room faced the street. Thus, I recommend that if you do stay, ask to be moved if you get the same. It is extremely loud outside of your window. You get a first-hand jazz concert until around 2 a.m. followed by a bunch of drunk folks yelling as they leave at closing time, and then lastly followed by a loud machine (likely cleaning the sidewalks and streets) around 3 or 4 a.m. Not a restful time. All in all, if they can work on their cleaning disparities and focus on the rooms, it would be a more enjoyable visit!
Apr 8th, 2024

Great views, spacious room, comfortable bed, staff was very nice, valet and walking distance to where i wanted to visit, this was my birthday trip and i had the very best time!!!!!!
Apr 7th, 2024

If you are seeking a highly quality hotel for your New Orleans experience, THIS IS NOT THE PLACE! This hotel IS in an awesome location for easy access to Bourbon Street and Canal Street. I stayed in Room 2220 in the tower, right above the store that on the weekend played music. Now the great thing is they have a set time they play music. It's not loud loud, but you can hear it. And you will be able to hear people conversations in the hallway. The staff was meh. My biggest complaint was how hard the bed was. Each day, I woke up with hip pain ( I didn't have that issue before I came). But the hot water and shower pressure made up for it. This hotel is great for people who are coming to parties and want quick access to hand grenades, night scenes, and food. Walkability: Definitely walkable to many places. Great if you are doing the hop on hop off tour.
Apr 6th, 2024