Chase Bank

Feb 2nd, 2024

If I could give zero stars, I would give zero. My husband just received a workmans comp settlement check and we went there to deposit it into my chase account. He is not on that account but signed for it to be in my account. We were told we could not do that without valid form of ID. My husband only has LA wallet. What frustrated us the most was we were already told by a different chase branch that my husband did not have to he with me since he already signed it over. While trying to explain it, the teller was cutting him off. So we walked out, went to a branch in Covington to be told how Hammond handled it was not right and he didnt have to be with me, like we were originally told. Its pretty sad that I would much rather drive 30 minutes to have better service. That made me feel as a customer, that she just didnt want to do her job. What should have cost my husband only 15 minutes of work, wound up costing him almost FOUR HOURS, just to find out, there was no reason we had to go through all of that Update: I filed a complaint and the branch manager called and handled it so well and apologized to me for how everything happened. Of course that doesnt change what happened, but to know she cared enough to give me a call back and apologize, means a lot!
Jan 11th, 2024

Jan 3rd, 2024

Dec 23rd, 2023

This Chase banks staff is very very unhelpful with anything. Also good luck trying to get a hold of someone over the phone, you will always have to go in person if you need help. When you do need help it's barley giving as well, I hope people learn from my mistake and do not get a account with this bank!!!!
Dec 19th, 2023