Chase Bank

Next to impossible to get a person on the phone at this branch, go through three different automated messages then get told everyone is bust please call back, this is routine now.
Mar 6th, 2023

Let me tell you about my experience with Chase Bank.  My mother hired a man to do some repair on her home caused by Hurricane Ida.  She wrote him a check for $2,000 for a deposit/supplies and the check cleared immediately.  When the work was complete, she wrote him a check for the balance.  The check cleared her bank the same night.  Chase refused to give the money to the Chase account holder.  They required all parties to be present with ID.  They were holding my mom's money and had a hold for the same amount on the account holder (just under $10,000 total).  Now they have the money from both parties and would not release it.  I had to take time off work to take my mother to the bank, as did the other party.  Upon arriving at the bank, all parties were inside for over 15 minutes and still the transfer of funds was not finished.  I went inside and asked why the delay, if all they needed was to verify IDs.  The bank called the police because I refused to leave without my mother and the bank refused to return her check or the cash.  The police came.  The account holder stated the same problem.  No one was arrested, but this is the worst experience I've ever had with a banking institution.  They have found a way to steal from the customers and those who pay them.  STAY AWAY FROM CHASE BANK
Aug 14th, 2022

Great customer experience, fast service
Jul 26th, 2021

Dec 13th, 2020

Aug 16th, 2020