AT&T Store

Dont come to this location! Im glad there are other AT&T stores to choose from, because thanks to Ashlyn L@ Versailles I will no longer be using this facility. They gave incorrect information when I upgraded a line, and when the time came for a trade in, I was told the phone I was turning in wasnt part of the gimmick special. So from now on Im taking my future business elsewhere.
Mar 21st, 2023

It would take two pages to adequately communicate how rude and unprofessional Ashlyn was today. Textbook break every rule of what excellent service is in an unbelievable window of thirty minutes.I've been an ATT client for as long as cell phones have existed. Nothing like this has ever transpired.So this store:Apparently there is no manager. No local recourse for a very serious mistake that needs correction. The staff all work independently and Ashlyn had no qualms about letting me know that her coworker could lose his job over this mistake. She indicated no concern for him, despite letting me know they were friends. I'm unnerved and irritated. What I thought was an easy stop in to follow up kind of thing turned into a full blown mess that I am left to manage on Monday. Ugh.
Mar 17th, 2023

Don't go to this store. They went through the process of an upgrade for me, but my payment wouldn't work at the end. They left my phone how it was, essentially my old phone without a new sim card.. I had no data for 4 or 5 days. The next day I went in, say they don't know how to fix the problem, same with the day after. I finally caught up with the manager on a Saturday, where she signed me up for protection plan, and something called Next without my permission. Doubled my bill for the next month. Just astounded.
Jan 10th, 2023

Useless store can't troubleshoot only can sale. I have came here few times every time was a fail. Had to go to different store to get customer service. They might as well shut down this location.
Oct 29th, 2022

Oct 14th, 2022