Chase Bank

renea warner _{on Google}

Nov 5th, 2020

I've been with chase for some time now, always loved it. But I will soon be switching to a more cutomer friendly bank. I received the worst and quite frankly appalling service from Mr. Steele. He said I asked too many questions and he was tired of answering the same questions. When the ATM didn't accept my Google pay, of which he and his coworkers assured me would work, he didn't offer me an alternative other than try another location.

Morgan C. _{on Yelp}

Aug 17th, 2020

I cannot say enough good things about Chase's main branch here in Lexington!  Toward the end of a recent vacation my debit card was compromised, but (stupidly) it was the only card I had taken with me so I couldn't necessarily turn it off.  Instead, I transferred almost everything into savings and hoped for the best, then called customer service just to have a record of the conversation in case there was a dispute later as to why I didn't turn the card off.  Upon returning to Lexington the first thing I did was visit the Main Street branch to cancel the card, and upon doing so I realized that the illegitimate transaction combined with an automatic payment had resulted in a small overdraft.  Desmond was the person at the desk when I arrived, and he could not have been more patient or helpful; he also talked me through various tips and tricks within the Chase app that could help me manage my accounts better in the future.  He was so kind and sweet - exactly the person I needed to encounter after a somewhat stressful return strip!  On top of that, I needed to submit a secure message about the situation, so a manager (?), Anita, stepped in to print the form and talk me through the steps of what we were doing.Truth be told, I could have done every bit of this online, without assistance from real life humans.  However, I am still a relatively new Chase customer, so this having been the first hiccup I've experienced with the company I felt more comfortable going to a branch to make sure their processes weren't vastly different from other banks I've been with in the past.  I frequently mourn the loss of good customer service in modern society, but Desmond and Anita completely hit it out of the ballpark!  They had no knowledge of the other tough tasks in store for me today, yet they made this a seamless and simple exchange, all while renewing my faith in humanity.  THANK YOU!