Wells Fargo Bank

If i wanted to be mansplaned to, i would go to a bar, not a bank.
Mar 18th, 2024

My company has a business account at Wells Fargo, and I make weekly deposits of daily cash receipts, essentially 5 cash deposits of less than a few hundred dollars. This does not take more than a few minutes and does not seem to be an issue with most tellers at multiple branches. I choose the branch closest to each retail location I manage. There is one teller at one location that refuses to finish my business if there are other bank customers behind me in the teller line, even if there was no line when I arrived. Today, this teller asked me to sit and wait while he served five other customers that continued to walk in while I waited. If Wells Fargo doesnt want to service business accounts, they should not open business accounts. Banks used to have a separate cashier line for business accounts. That was back when customer service mattered. I dont expect special service, just the same courtesy provided to every other customer.
Feb 24th, 2024

Nov 21st, 2023

I had an appointment to open a checking account. My appointment was at 10:30am with Stephen who called me at 8:33am as a courtesy call. I checked in with Alex @ 10:21am. As I sat patiently waiting and could see that Stephen was with a client I was reading the banks mission statement about courtesy. Remind you I was on time and I asked Alex did I need to reschedule due to no one giving me the common courtesy to say Stephen is running behind schedule. I finally get approached at 11am and expressed that Wells Fargo couldnt gain my business & also pointed out there mission statement of being courtesy. All this gentleman had to say is I see & understand. People Im a firm believer on customer service and believe in bringing more business when treated fairly. Wells Fargo can never get my business based on the lack of professionalism and also you had other bankers that was sitting at there desk talking among themselves. *If you dont stand for something you will fall for anything * This experience was at the 95th St location in Kansas
Oct 18th, 2023

I get the appointment thing and I should made an appointment that's on me but even without an appointment you should help the people who have no appointments cause I work for chase and I still do chase don't operate like this even without appointments you still help to open an account it's no woder why people like us better
Aug 21st, 2023