Verizon

The employees literally show their customers how not to conduct yourself while at work. AI robots will eventually be the employees, thank goodness. I go to TCC now, its a little better.
Jun 30th, 2023

Jun 19th, 2023

The worst customer service in town. 2 people working, 3 standing chatting with each other saying "We'll be right with you!" I was there to buy 4 new phones. After 15 minutes of watching them BS, I left. This is not an isolated incident. Every time it's the same thing. I will never go there again and literally changed service providers to escape having to.
May 13th, 2023

May 2nd, 2023

Wait time was atrocious. Get there at 930 and am not seen till almost 11. I'm there to pick up an order and upgrade another line. Once afternoon crew waltzs in I am finally helped. Am unable to upgrade due an issue. After spend forever on the phone with Verizon I am finally able to upgrade. All the while the store rep Hunter would vanish in the back to "check stock" on the same phone. He finally came back with my phone. Never activated it and was mad that I didn't want another $150 in accessories. He also tells me that I am required to have phone protection on my phone as I bought it in the store. Found out from Verizon that he lied and forced me to get addons I didn't want. Verizon is a terrible company to begin with and these customer disservice reps show. If you go in here keep an eye on your bill for addons that you didn't ask for and charges that shouldn't be on it. The rep I talked to at corporate removed the protection and also "filed a complaint". Store is run by crooks and liers just like Verizon as a whole.
May 30th, 2023