First Merchants Bank

The whole staff is super helpful, professional and efficient. Shout out to Nathaly and JoAnn!
Feb 18th, 2024

10 stars for Nathaly and Allen (didn't get last name) I'm retired and of course on a very limited fixed income. The investment company that is supposed to handle my financial affairs literally forgot to send January's payment to my First Merchants account. You can probably imagine the stress I went through, knowing all the auto-pays, late fees, and potential effects relating to credit scores. I had spoken with Allen who understood my situation and then introduced me to Nathaly Velasquez who immediately assisted me in getting a cash advance from one of my credit cards. I told her I attempted a cash adv but was not familiar with the process because I never had the need to use a CC for cash. It took us about 30 min. to complete, but Nathaly worked out every detail and assured me that the money was in the account and all payments will arrive on time. I've never had a late payment for the past 4 decades and these 2 people saved me.
Feb 7th, 2024

The people are not my issue but I would pull my money out.
Oct 9th, 2022

I have been banking at this location for over 12 years, when I went to make a transaction that I have completed dozens of times in the past, the relatively new employee and manager told me it could not be completed because "she did not recognize me!"
Feb 13th, 2022

Jun 8th, 2020