Chase Bank

Terrible customer service. Went in to get assistance with my minor's account and was told they couldn't help me unless he was with me. Deposited a check that I could not get full access to even though it is my employor which pays me biweekly consistently. Can never speak to anyone at the bank. Will be switching banks.
Jan 14th, 2024

Nov 2nd, 2023

I love Chase Bank theres good people in there they know how to approach people
Sep 17th, 2023

They don't answer the phone!! I've been calling all day and multiple times, no one ever picks up the phone!!
Sep 9th, 2023

I'm not quite sure the employees here (at least two women working on 1/31 at around 10:30) were briefed that they work at a *financial institution* and within the purview of their duties is the requirement that they must deal, at times, with cash. South Bend, New York is not, and cash tender is still a thing here, perhaps unbeknownst to two particular employees. Lest one think I'm a "Karen", I actually didn't react to the first associate who was "doing too much." She was lowkey throwing a fit and fashioned herself as one who doesn't deign to count large sums of money. Don't take my word for it--security cameras, even in the absence of sound, will show this associate grabbing and putting my cash down with exaggerated exasperation. Ironically, with all the energy she put into her condescension game, she was not even able to meet minimal job requirements: there was a 500 dollar discrepancy between her tallied amount and what I had counted. Perhaps she had transposed the number when relaying the total verbally or perhaps she had miscounted. I don't have time to care and certainly wouldn't leave the bank to recount if she'd conveyed the correct amount. Ain't got time for that and wanted to finish with this transaction. (And ftr, I've never had to do a recount, even when it's off by a few dollars, because I just don't have time). Though she'd comported herself unprofessionally, I simply went to my car and counted. I was not rude, nor did I ask to speak with a manager. CCTV will reveal as much. When I returned, having counted three times, I approached the other associate (since she was the only one open). I informed her in a impartial tone that the count was off. She responded indignantly, "What do you want me to do?" Again, back to the whole shocking revelation: you work in a bank. How about you infer what I'd like you to do? The logical conclusion shouldn't elude many, but here, I'll spell it out: deposit my money after a recount. (She knew what I needed, but wanted to condescend a bit). At that point, I was over the bank-condescension-feigning incredulity-game over a cash deposit and returned her feigned stupidity and asked her rhetorically, "Is this a bank?" She regulated herself at that point, but not without throwing me a Joker-esque type smirk. She counted the money and it matched my initial count. This incident was unfortunate and leaves much to be desired in terms of customer service and the simple realization of what a certain job may entail. When one works at a financial institution in a rural-fringe community, one signs up to potentially work with cash, and regrettably for them, tender is not always going to be crisp checks/quick transactions. Get over yourselves. I've been banking at Chase for nearly 20 years (opened my account in Hyde Park, Chicago, where presumably they deal with less cash--so maybe putting in a transfer is warranted for these two). The other employee present this morning was working the drive-thru. She personifies professionalism and I've dealt with her on multiple occasions over many years. In fact, all of the associates at this branch are unequivocally professional and welcoming, with the exception of these two ladies. She tried to defend her colleague, reasoning that everyone has different personalities. Sure, there are nuances where communication is concerned, but indignation and weird gesticulation (throwing down money, etc.) doesn't fall under the charitable definition of "different personalities". Unlike others, I'm not going to say I will close my account or bank at the branch on Main. I would never inconvenience myself for more than the five minutes I took to write this. I won't be bothered changing various ACHs, drive out of my way, etc., all because of some poorly-trained, entitled employees. Instead, I will go back and seek them out to do my next deposit. Cheers. I'll also escalate this because I'm quite aware that complaining internally is waste of time.
Jan 29th, 2024