Pet Pals Veterinary Hospital

Pet Pals Veterinary Hospital

Hours

Saturday:
Closed
Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
Closed

Chamber Rating

Verified Member
4.6 - (94 reviews)
81
5
1
2
5
Read Our 94 Reviews

Chamber Rating

Verified Member
4.6 - (94 reviews)
81
5
1
2
5
  • Just Nellie


    Apr 9th, 2024

  • Angie Simmons

    Great experience with my fur babies! Highly recommend!
    Mar 18th, 2024

  • Colleen Baker

    I had been taking my dog here for years and the previous vets were awesome, but she retired. I took him here a few days ago for a regular check up and vaccines. There was a miscommunication which ended up costing me an extra $120 and the best they could offer was a $50 credit on my account for a future visit and a change in policy moving forward. (A policy that I've since learned is common practice at vet offices, just not there. Cool, glad i got to be the person who suffered to get them to change policy) I thought I was consenting to a heartworm test and they ended up giving him a heartworm shot. I was not prepared for this extra cost, and the routine visit ending up costing all in all $400. This is crazy expensive! I will not be returning.
    Mar 2nd, 2024

  • Beth butler

    Everyone at the front desk is so incredibly kind and provides a level of customer service service that made me feel at ease in a stressful situation. The new vet is great too- Dr Potts. He spent extra time talking to me about my cat, Nigel. I highly recommend pet pals to all my friends and family.
    Dec 15th, 2023

  • Heather Hewitt


    Sep 29th, 2023

Read Our 94 Reviews

About
Pet Pals Veterinary Hospital

The Pet Pals Veterinary Hospital team has been proudly serving the Indianapolis, IN community and surrounding areas for many years. We understand your pet is part of your family and we will do everything we can to ensure they live a long and healthy life. Our team stays up to date on modern medicine so we can ensure your pet receives the best care possible. We look forward to becoming your partner in your pet's healthcare.

Contact Info

  •   (317) 257-1761
  •   (317) 257-1761
  •   Website

Questions & Answers

Q What is the phone number for Pet Pals Veterinary Hospital?

A The phone number for Pet Pals Veterinary Hospital is: (317) 257-1761.


Q Where is Pet Pals Veterinary Hospital located?

A Pet Pals Veterinary Hospital is located at 8503 Westfield Blvd, Indianapolis, IN 46240


Q What is the internet address for Pet Pals Veterinary Hospital?

A The website (URL) for Pet Pals Veterinary Hospital is: https://petpalsvets.com


Q What days are Pet Pals Veterinary Hospital open?

A Pet Pals Veterinary Hospital is open:
Saturday: Closed
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: Closed


Q How is Pet Pals Veterinary Hospital rated?

A Pet Pals Veterinary Hospital has a 4.6 Star Rating from 94 reviewers.

Hours

Saturday:
Closed
Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
Closed

Ratings and Reviews
Pet Pals Veterinary Hospital

Overall Rating

Overall Rating
( 94 Reviews )
81
5
1
2
5
Write a Review

Just Nellie on Google

image

Business Response on Google Apr 9th, 2024
Hi Nellie! Thank you for the 5-star rating!

Angie Simmons on Google

image Great experience with my fur babies! Highly recommend!

Business Response on Google Mar 19th, 2024
Hi Angie,Thank you for the great review! Our entire team works very hard to make sure that we are offering the best experience. We appreciate your business and look forward to seeing you and your pets again in the future.

Colleen Baker on Google

image I had been taking my dog here for years and the previous vets were awesome, but she retired. I took him here a few days ago for a regular check up and vaccines. There was a miscommunication which ended up costing me an extra $120 and the best they could offer was a $50 credit on my account for a future visit and a change in policy moving forward. (A policy that I've since learned is common practice at vet offices, just not there. Cool, glad i got to be the person who suffered to get them to change policy) I thought I was consenting to a heartworm test and they ended up giving him a heartworm shot. I was not prepared for this extra cost, and the routine visit ending up costing all in all $400. This is crazy expensive! I will not be returning.

Business Response on Google Mar 8th, 2024
Hi Colleen, we are sorry to see that you are still upset with the situation after we called you to speak about it. We’re sorry for any confusion you may have had regarding your pet’s preventative. Your dog received this preventative last year and was due for it again. We understand your frustration with this additional cost, which according to our records was $90 less than you mentioned in your review. However, at your appointment, we confirmed with you 3 times about your dog receiving the ProHeart12. Unfortunately, we cannot offer a refund for this, as it was an injectable preventative, but your pet is now protected for the next year. Going forward, we will have treatment plans available for you to sign before any products or services are offered, to avoid any confusion or misunderstanding. We are sorry again for your frustration, and we wish you the best going forward.

Beth butler on Google

image Everyone at the front desk is so incredibly kind and provides a level of customer service service that made me feel at ease in a stressful situation. The new vet is great too- Dr Potts. He spent extra time talking to me about my cat, Nigel. I highly recommend pet pals to all my friends and family.


Heather Hewitt on Google

image

Business Response on Google Sep 30th, 2023
Hi Heather,Thank you for the 5-star rating!

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Overall Rating

Overall Rating
( 94 Reviews )
81
5
1
2
5

Write a Review

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