U-Haul Moving & Storage of Hammond

Sharon Allen _{on Google}

Mar 24th, 2024

Easy. Professional. Friendly. Accommodating

Gifted Hands Academy _{on Google}

Mar 18th, 2024

I had an incredible experience with U-Haul truck rental. Miss Natalie Williams provided exceptional assistance throughout the entire process. Her kindness and constant smile made the experience even better. I am truly grateful

Chris Matthews _{on Google}

Mar 13th, 2024

The best place to rent a truck. Ryan and his team are extremely helpful Everytime I need a truck. Service is quick and courteous.

Chase Santos _{on Google}

Dec 24th, 2023

Rachet mechanisms for the tire straps on the car hauler we rented needed some love, but we loved the staff member we dealt with here, though that didn't seem to be too consistent and I think we got lucky.
Super straightforward and since we came in knowing exactly what we wanted, it was super quick, and a huge plus is they didn't get down on their knees and start begging when we declined the insurance or other optional services.

Jacklyn Rose F _{on Google}

Dec 8th, 2023

The online process of reserving the truck was easy, pre paid for equipment etc online during the transaction. Upon going to retrieve the U-Haul, everything done online was obsolete. The customer associate was rude, seemingly incompetent at her job, offered no help WHATSOEVER. Once I paid a second time for my supplies and finally got the truck key- she pointed outside towards the parking lot and said thats where your truck is. Having no idea which one is actually my reserved truck I had to look at the 7digits and letters on the key. Then proceeded to walk around aimlessly checking each and every truck to find some numbers that match my keys. After walking through two parking lots and about 40 trucks I had finally found mine. But thats not all. The equipment I bought was oh idk. all the way across the store in there garage. Which, fine, whatever. I get in the truck and its sticky and dirty inside. Start the truck and NO gas in it. I had to immediately go the gas station before I could start any moving. Which as stressful as moving is in the first place, adding gas to a ridiculous gas guzzler wasnt ideal- especially after I just paid for everything else. When I told customer service about the gasoline situation- inquiring if they would put some gas in before I left or give me another one equipped with gas and ready to go they argued with me! Eventually leading to me hanging up and just dealing with it myself- but being told I had to bring it back on a quarter tank. Even though thats not what was provided to me. (ALSO they did not give me any paperwork during the entire transaction). The truck itself, besides being dirty, felt like a death trap on wheels. I genuinely was fearful that it was going to breakdown at any moment while I was driving it. It was not in good condition. Now this was just the truck I got, not speaking for all there vehicles. Truck drop off was easy and all done online. Overall, due to the unhelpful customer service and lack of equipped accommodations upon arrival, I was extremely dissatisfied and left feeling even more stressed out on top of the moving process itself.