Budget Truck Rental

If i could give them zero stars I would. We reserved a truck 3 weeks in advance for moving into our new house. We got a call THREE days before moving day that they don't have ANY trucks available. The woman who called was so incredible rude and unsympathetic. She didn't offer us any kind of help. This has been a huge inconvenience and stress for us that was completely avoidable. How do you not have a truck that is reserved three weeks in advance, and then call days before a big move.
Oct 18th, 2020

Would not recommend! I was moving to California and they gave us a bad truck where the brakes started going out on us. I also had a tow for my car but due to the truck messing up I had to take my car off and drive it for the rest of the trip which was about 14 hrs. The whole time I kept calling to try to get through to a service rep and could not get a answer. When I finally made it to California, I told them I wanted a partial refund for the tow since I couldn’t even use it for the whole trip. After so much run around, I was given a number to call to try to get issued a refund and no one picks up the phone after many calls.
Sep 26th, 2020

reserved a truck days in advance, and was called 30 minutes before reservation to let me know that there were 0 truck available.
Jul 5th, 2020

Mar 22nd, 2020

My move date is 6/29/20. I received a call from Budget in Hammond IN this morning saying there are no trucks available on my move date as they have all been assigned to Amazon, UPS, etc. I am directed to read the small print that says Budget can do this. However, this is very deceptive. FYI: based on our conversation, Budget knows that all their trucks are taken when you are reserving your truck. However, they graciously allow you to go through the process in the event that one may perhaps become available which is a slight possibility because there is no availability past August 2020. In October 2020, Budget did the same thing to my nephew on his move “day.” Budget was able to right this wrong, therefore, we were not left with a bad taste in our mouth. Evidence of this was my willingness to contract with Budget again. The manner in which Budget is conducting business is a disservice to the average consumer.
Jun 24th, 2020