Verizon

Well run store!
Jan 19th, 2024

Going into a corporate location, I wouldnt expect to hear racially insensitive comments. Cameron needs sensitivity training. Hes not someone Id want to work with.
Dec 6th, 2023

Very friendly
Nov 19th, 2023

We recently upgraded our phones, and I cannot say enough positive things about our experience at the Greyhound Pass Verizon store. First of all, the store is very nice. But, more importantly, the salespeople that work here work so nicely together. Our rep, Jeff, was a fairly new employee and he was amazing. If he couldn't answer our question, he promptly asked a colleague for assistance. The colleague provided assistance without making it seem like Jeff was intruding. They genuinely want Jeff to succeed. Kudos to the managers who worked right by his side. Thanks for a great experience!
Nov 8th, 2023

If you're not buying something (i.e., if you need service assistance) DON'T GO HERE. Save your time and gas because if it's not commission related, good luck. Don't order online and expect them to help you--non commission requests apparently encroach on their commission opportunities. My situation never escalated but the rep literally encouraged me to switch my accounts to T-Mobile as the best solution. A subsequent live agent call resulted in a mutual solution in 5 minutes. This is a Verizon owned store and corporate should be embarrassed. The live phone agent was in disbelief with the recommendation to switch carriers. You can't make this stuff up. You'd think a service issue would be better handled by a corporate store -- I've discovered the opposite and have had way better sales service at the contract (TCC owned) stores in the area. Never again. You won't be getting a second chance earning my trust or confidence so please don't suggest that.
Mar 17th, 2024