Verizon

Not just this store but Verizon in general, our town was offered Verizon 5g internet and since we didn't have very good internet we decided to hop on. And it worked really really well for a while, then we got throttled because apparently our address just, magically became unqualified when It was originally and needed a new router. So call customer support and they tell me to go get a new one at a store.... store said they HAD to ship even though customer support said it was in the store. Ok, 3 days later then it was supposedly to be delivered we call again. "If it's not there tomorrow go back to the store and ask for a physical". Does not show up, so I personally go back to this store and begin explaining the situation to find yes they had the physical router the entire time and was on the table as they were setting it up. Only to start saying things like "We can't, allready shipped, Not right node, blah blah" I try to tell them what customer service said only to be interrupted by presumably the manager and was told "They can say whatever they want, doesn't matter my store won't allow it" They then proceed to give me a tracking number, that was not even mine! I have someone else's tracking number for a signature required delivery 2 cities down! So now I'm still without internet for my JOB for almost 2 weeks now and severely hurting because of it. Unreliable equipment, customer service, and in store aid.
May 18th, 2023

Very Rude Staff !!!
May 13th, 2023

Fiancee went in for a new sim card, they upsold her 100 bucks. I'm not a fan of Verizon, but the store does what it does well.
May 7th, 2023

David and Audria were so helpful. I've had the same account for about 30 years and recently picked up a new iPhone 14, and had nothing but problems with it getting it set up. All my voicemails somehow got shut off and so did my texting in the account. They were extremely helpful and got everything resolved in a matter of 15-20 minutes. I came in right before closing and they stayed for 25 minutes over to make sure my problem was resolved. I own a few businesses and experienced firsthand quality service and actual work ethic!. An extra effort makes a huge difference. These two went the extra mile when I'm pretty sure they could've told me they were closing. there was no manager around that I was aware of to see them go the extra mile. They did it just because it was the right thing to do and did a terrific job. For this reason I'm taking the time to say thank you and job well done!
May 4th, 2023

Apr 30th, 2023