White House Black Market

Excellent Coustomer service! Its like having a personal shopper. Quality clothes.
Apr 10th, 2024

I use to shop here, about 15 yrs ago (but downtown, Chi location in Water Tower). I didnt know if Id find anything but what I did know is that this is a brand that I knew I could trust. To say that I was extremely pleased with the excellent customer service I received would be a huge understatement. I was swiftly & pleasantly reminded of how stores were a couple decades ago when the customer came 1st! I felt seen, heard, understood & like I was really taken care of in a way that made me want to spend my hard earned money there. I was greeted on my way in. While I was just browsing for something to catch my eye, I was introduced to a salesperson who inquired what brought me in & if I had an event to attend or if I was just looking for some pieces to add to my wardrobe. There were 4 sales persons that were each communicating with eachother with every step I took & somehow despite the store having a good amount of customers, we were each being attended to by multiple people. Within 10 minutes of browsing the fits in a clockwise rotation, I found myself in the fitting room with 15+ options all in varying sizes. The fitting room attendant was collaborating with the couple salespeople that were grabbing addtl options for me and she was adding clothing & helping me to grab different sizes and also removing things that didnt quite work for me. She was on the ball! Every-time I had changed into another outfit, shed pop her head in & provide feedback & ask me how I felt it each fit. My aim was to score an outfit to wear to a holiday party that I ended up not even attending. I left with 2 complete & interchangeable outfits & a an addtl cute top just incase I wanted a 3rd option. I didnt know that they also offer stylists who are willing to come meet you anywhere in the city! I was blown away by this level of customer service. I honestly didnt know it still existed. Ill definitely be back & I might even call one of the cards I was given for the stylist! My bill was a little over $300 w/ tax but for all of the high quality items I scored, theyll be a part of my wardrobe for years. There was no less than a 3:1 ratio of salespeople to clients, complete with high quality /no pressure customer service! Unbeatable. Took me about 45 minutes to try 15 different things on & ended up with 5 items (3 tops & 2 pants) that I really liked. Well worth the trip, the time, the value & Ill use these pieces for years to come! I dont shop often but when I do, Ill be returning to this boutique! Happy to learn they upheld their standards over the years! Highly recommend! I might double back to share the clothing I splurged on. This really was a one stop shop, if I had wanted or needed shoes or accessories, they had those too! A+++ Tip: for deeper discounts (30%) let them add you to their email list. That was worth it & the discount covered more than the sales tax.
Dec 21st, 2023

Nov 17th, 2023

My favorite place
Oct 19th, 2023

Sep 29th, 2023