One Hour Heating & Air Conditioning® of Naperville

Jim Pat _{on Google}

Apr 6th, 2024

Excellent teamwork and leadership were demonstrated by the One Hour Naperville team. The technicians dedicated ample time to complete the replacement work and thoroughly explain the startup process. They provided detailed information on maintaining the unit for optimal comfort. We wholeheartedly recommend them to our friends and family. Many thanks to KP and the entire One Hour Naperville team for their assistance with our HVAC unit replacement.

Prakash Sheth _{on Google}

Feb 8th, 2024

Amazing customer service! Great pricing with fast service. Highly recommended.

niki cedeno _{on Google}

Apr 4th, 2024

Beware of this company, they are scammers, and I say this because after looking at their reviews they've done this to other people. They were assigned to me by my home warranty company when I submitted a claim for my furnace not producing heat. Two guys came out (which is odd because usually this type of job only requires one person) and by the time they came out I was able to reset my furnace so the heat has started working but still I needed them to diagnose why that was happening (it had happened before). Instead of diagnosing the system, they started pointing out things that were supposed to be wrong with my system and that it needed to be cleaned. I asked what was the cause of the heat not working and they could not provide an answer and immediately proceeded to evade the question and offer a furnace service for $500 (I ended up cleaning it with the shop vac later and it took me about 10 minutes). They claimed that my warranty company would not cover any repairs because it was supposedly dirty and needed that done before they could cover any repairs. They said that they would submit the photos of the "dirty furnace" to my warranty company and that most likely they would void any claims in the future. I asked if the "dirty" furnace was the cause of the heat intermittently not working and they also evaded the question. Then one of the guys began telling me how much I could save by installing a new 90% furnace and began doing calculations on his phone to justify why I should have a new furnace installed. I declined and said no thank you I don't need a new furnace because the one I have is not even 15 years old and is a top of the line furnace that has not had any issues other than the what is happening now which I am almost certain is a certain component that needs to be replaced. Also, I don't have $5k available for a new furnace when the one I have I perfectly fine. Then as they were about to walk out they took their shoe covers off and I noticed that the guy trying to sell me a furnace was a sales guy because he was wearing dress shoes. The other guy had work boots. That's when I realized that from the get go they came in with the intention to sell me a new furnace because why else would they send a sales person for a regular service call? After I realized this needless to say I was livid. Not only did they not diagnose my issue, they tried to scam me in my own home. I called my warranty company immediately and made a complaint. I knew the issue with the furnace would come up again eventually because they didn't do anything. Sure enough the week after the issue came up again and now is happening more consistently. I made another claim with my warranty company and they assigned one hour heating and Air conditioning again and I called right away to have them assign another company. Once the new company got assigned, I went online to look at their reviews and I was satisfied with what I read. Then I went to check the reviews from one hour heating and air conditioning and came across the bad reviews which is why I decided to write this. Please be careful with who you let in your house and be aware of people that say things that make no sense because most likely they're trying to pull fast one. Btw the repair person's name I think was zo and I do not remember the other guy's name(sales guy) but I think he may have been of Indian decent. Attached is a picture of a review very similar to mine on Yelp.