U.S. Bank Branch

Steve S _{on Google}

Mar 22nd, 2023

0 Stars...... I have an account since 14 years old with US Bank. Same account for over 40 years 10 phone calls 4 holds 4 disconnects the Bank gave me 3 Different Addresses for a Wire Transfer. I have never been treated so bad in my life for just asking a Question...! You would think since I am transferring over 5 figures someone would know. One address is posted on the internet..., one from staff..., then one from an Ohio branch... WOW WOW...! They couldn't get a supervisor or find one.... WOW 48 HOURS FOR A Supervisor to talk toooo...! 48 hours for an address...LOLOLOLOLOL...! Total joke, I called my local guy at the small branch, he said use my address... really... answer no# 4
How can you even trust this bank.
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Viney Garg _{on Google}

Dec 30th, 2022

Visited this branch today and loved working with Madan Goel. He explained everything in detail and really enjoyed there. Thanks Madan ji for help.

William Lamberty _{on Google}

Dec 27th, 2021

Excellent customer service very friendly and accommodating

Allan Williams _{on Google}

Mar 21st, 2023

Recently went used the ATM machine in the drive-thru at the branch location. The ATM machine ate my card and froze so I could not finish my transaction or get my card back. I called the branch for help because it is there ATM I am using, spoke with the male banker (name maybe Daniel but not sure) inside of the branch and was told that he could not help me at all. Informed him of what occurred and I was asked if this as a US Bank card or non-US Bank card. This was a non-US Bank card, so I was then told with no remorse I can't help you. Without full explanation of why, he said if it was a US Bank card, I could help by issuing a new one but since it's not there is nothing I can do. Of course, this makes me me upset because I am a US Bank account holder and the lack of assistance is probably the worst customer service I have experienced from a bank. It wasn't until I started becoming irate did he explain without much detail as to why he couldn't help me. But again with no remorse or apology just the attitude of to bad for you I can't help you, what else do you want kinda thing. He then put his manager on the phone who couldn't help me either but at least he apologized and explained everything way better, it didn't make me feel better and I still did not get my card back but at least he sounded like he cared. Bottom line if you are in a sales/service role learn empathy and learn how to make the customer at all levels feel important, even if you can't actually help them.