Citi

Personal are very helpful specially Ken and Elizabeth
Mar 22nd, 2024

Great service by the teller and excellent help from Kent who taught me how to perform international wire transfers through the Citi App.
Nov 12th, 2023

The branch employees were great and understanding with helping me with my issues and concerns. However, the privacy in the bank I would rate a zero because there is no separation in the cubicles. There was only 1 teller with a line. The online phone service is useless and unhelpful in alot of situations that customers experience, the wait, the constant routing, no assistance but a machine is unacceptable. With all the fraud, you cant reach anyone from that department to report it. This is very disappointing for as long as ive been with this bank. I am so inclined to change banks. If it wasnt for the staff, kent Pan, i would have done just that, he helped me during my issue nd helped to make things right. This doesnt include the fraud investigation dept they were very helpful. Other than that, the phone service needs an overhaul, there needs to be privacy between the bankers cubicles so others wont hear other customers personal information or issues.
Dec 19th, 2023

I visited this branch last week because of some online banking issue of my checking account. Kent was very helpful not only that time but also after. I have been calling the Citibank customer service 10 times in the last 2 weeks hoping to be able to solve it over the phone, but all I got was apology and a verbal promise of it will be resolved within 24~48 hours, however it was never resolved. After I told Kent at the branch, not only he double checked everything is correct on my end, he also began calling the department and follow up with them till it is resolved today. I really appreciate his help and great customer service from this branch.
Oct 10th, 2023

One of the few remaining CitiBank locations in the area! Staff is always kind and friendly.
Sep 29th, 2023