Potbelly

I ordered a Mediterranean chicken sandwich. It was ready by the time I went to pick. It was so good in taste. The stuffing was plenty of veggies, chicken, cheese, mayo etc. The sandwich was more than lunch. I liked it.
Mar 27th, 2024

I order from this Potbelly's a lot because it is close to my job. I usually never have an issue with the delivery or pick. However, for the first time ever I placed an order and Door dash mixed up the orders and I was waiting for my food to arrive for an hour. I called the manager from Potbelly's to check on my order and she was doing everything in her power to make sure I would get my food as soon as possible. Another hour passed and I called Potbelly's again to check on my order one of the staff told me that the manager had no luck getting the items redelivered so she was on her way to deliver it herself. I thought to myself "wow how sweet of her" little did I know that she wasn't taking a drive to deliver my food...no no no SHE WALKED! Yes, WALKED all the way from the Potbelly's on Rush St. to where I was. It put the biggest smile on my face not because of the food but because of the kind gesture. THANK YOU TO THAT AMAZING MANAGER!!!!!!
Feb 28th, 2024

Do not go here. Unsafe, crowded, and terrible staff. Homeless just come in and take foodstuffs and run out.
Feb 8th, 2024

Service is horrible i placed an order via doordash. Potbelly cancelled my order no one cared to notify, other than 1 hour and a half later I received a cancelled order. When i called the mod was rude and said she didnt want to make the order twice. Im still waiting for credit what a waste of work day!
Feb 8th, 2024

Visiting from out of state yet an avid customer for years. We ordered a couple of Pick A Pair entrees both with loaded baked potato soup. The key word being loaded. We received 2 cups of basically broth and potatoes. When I contacted the store I was advised that is the way its sent to them. Being that I was a huge fan of this particular soup and the chain had removed it from the menu for a while. I was ecstatic to see it was replaced back on. As to the Manager she said she knows some bacon has to be in it because she is allergic and can smell it. I as politely as possible assured her what received had none. Maybe it could be the bacon used on sandwiches she could be reacting to if sensitive to the scent. I mean were not talking about a large kitchen nor ordering prep area. Resolution - none offered, like sorry can we possibly offer you something different in exchange. Guess that wouldnt be a good customer service gesture considering we paid for soups wed hope to enjoy.
Jan 1st, 2024