Hours

Monday:
9:00 AM - 6:00 PM
Tuesday:
9:00 AM - 6:00 PM
Wednesday:
9:00 AM - 6:00 PM
Thursday:
9:00 AM - 6:00 PM
Friday:
9:00 AM - 6:00 PM
Saturday:
10:00 AM - 3:00 PM
Sunday:
Closed

Chamber Rating

4.2 - (179 reviews)
93
48
28
3
7
Read Our 179 Reviews

Chamber Rating

4.2 - (179 reviews)
93
48
28
3
7
  • Eric Moore

    Absolutely stellar customer service experience with Quan and Teresa! Their attention to detail and willingness to go above and beyond truly made my day. From start to finish, they were attentive, knowledgeable, and incredibly helpful. I couldn't have asked for better assistance. Highly recommend their service to anyone in need!
    Mar 29th, 2024

  • Steve Josephson

    Great good Kid-friendliness: Great food as always
    Mar 1st, 2024

  • Toy647

    I absolutely love Potbelly. I order their food for my attorneys also.
    Feb 27th, 2024

  • C Nope

    There is no customer bathroom. This is aweful considering you can eat here but there is no where to potty.
    Jan 5th, 2024

  • Bob Bouse

    11/2023 3* Food was pretty good. Chicken Cheddar sandwich was a bit lite on the chicken. But pretty tasty. Service was ok. Just ok. I ordered Chili with my sandwich in the beginning and the person nodded his head towards the next person on the line. The 2nd person had cleaning to do, so my sandwich came off the end of the grill and waited until they finished cleaning. 2-3 minutes of waiting, not 30 seconds. Even a hang on please would have been nicer at least. So I asked about the chili and they gave a crazy look like I was dumb or something. And nodded towards the last stop on my journey, the cashier. So the Large Chili I originally ordered, I never got. The cashier got me a cup (rather than the large) and charged me for a cup. Their loss for the business I guess. Cashier could not keep up with another person coming in the middle of my transaction and asking for his mobile order. Had to remind the guy that I ordered and paid for Chili. Then he gave it to me with my sandwich. Maybe I should have picked a less crowded time. I was the only one in the restaurant. Maybe that was too many people for them to handle politely.
    Nov 11th, 2023

Read Our 179 Reviews

About
Potbelly

Join our NEW Potbelly Perks rewards program today and start earning towards a FREE entree Potbelly Pantry now available. Safe Contactless Pickup.

Contact Info

  •   312-861-0013
  •   (312) 861-0163
  •   Facebook

Questions & Answers

Q What is the phone number for Potbelly?

A The phone number for Potbelly is: 312-861-0013.


Q Where is Potbelly located?

A Potbelly is located at 111 E Wacker Dr, Chicago, Illinois 60601


Q What is the internet address for Potbelly?

A The website (URL) for Potbelly is: https://www.potbelly.com/


Q What days are Potbelly open?

A Potbelly is open:
Monday: 9:00 AM - 6:00 PM
Tuesday: 9:00 AM - 6:00 PM
Wednesday: 9:00 AM - 6:00 PM
Thursday: 9:00 AM - 6:00 PM
Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 3:00 PM
Sunday: Closed


Q How is Potbelly rated?

A Potbelly has a 4.2 Star Rating from 179 reviewers.

Ratings and Reviews
Potbelly

Overall Rating

Overall Rating
( 179 Reviews )
93
48
28
3
7
Write a Review

Eric Moore on Google

image Absolutely stellar customer service experience with Quan and Teresa! Their attention to detail and willingness to go above and beyond truly made my day. From start to finish, they were attentive, knowledgeable, and incredibly helpful. I couldn't have asked for better assistance. Highly recommend their service to anyone in need!

Business Response on Google Mar 27th, 2024
Hi Eric,Thank you so much for the positive rating and for taking the time to post. We truly appreciate our customers and work hard to earn positive feedback from great folks like you!Peace, Love & Potbelly,

Steve Josephson on Google

image Great good
Kid-friendliness: Great food as always

Business Response on Google Mar 2nd, 2024
Hi Steve,Thank you so much for the positive rating and for taking the time to post. We truly appreciate our customers and work hard to earn positive feedback from great folks like you!Peace, Love & Potbelly,

Toy647 on Google

image I absolutely love Potbelly. I order their food for my attorneys also.

Business Response on Google Mar 8th, 2024
Hi,Thank you so much for the positive rating and for taking the time to post. We truly appreciate our customers and work hard to earn positive feedback from great folks like you!Peace, Love & Potbelly,

C Nope on Google

image There is no customer bathroom. This is aweful considering you can eat here but there is no where to potty.

Business Response on Google Mar 11th, 2024
Hi,Thank you for taking the time to leave a review. We are sorry to see that you did not have a 5 star experience. We want to hear more about your latest visit! Please email us at [email protected] so we can discuss this directly with you.

Bob Bouse on Google

image 11/2023 3* Food was pretty good. Chicken Cheddar sandwich was a bit lite on the chicken. But pretty tasty. Service was ok. Just ok.
I ordered Chili with my sandwich in the beginning and the person nodded his head towards the next person on the line.
The 2nd person had cleaning to do, so my sandwich came off the end of the grill and waited until they finished cleaning. 2-3 minutes of waiting, not 30 seconds. Even a hang on please would have been nicer at least. So I asked about the chili and they gave a crazy look like I was dumb or something. And nodded towards the last stop on my journey, the cashier.
So the Large Chili I originally ordered, I never got. The cashier got me a cup (rather than the large) and charged me for a cup. Their loss for the business I guess. Cashier could not keep up with another person coming in the middle of my transaction and asking for his mobile order. Had to remind the guy that I ordered and paid for Chili. Then he gave it to me with my sandwich.
Maybe I should have picked a less crowded time. I was the only one in the restaurant. Maybe that was too many people for them to handle politely.

Business Response on Google Nov 21st, 2023
Hi Bob,We apologize for your experience. We appreciate you reaching out to us so we can continue to improve. We look forward to seeing you again soon. Peace, Love & Potbelly.

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Overall Rating

Overall Rating
( 179 Reviews )
93
48
28
3
7

Write a Review

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