T-Mobile

Mar 27th, 2024

Clerk tried to upsell the hell out of me. Went a mile away to a competing carrier. Within an hour walked out w the phone and package I wanted not the one T-Mobile tried to push on me.
Mar 20th, 2024

The reason why I giving 1 star is because my husband went today to get a new I phone in exchange for an old one the person was rude and told him automatically that he wasn't going to be able to get any credit. So we went to a different location at 6108 N. Western ave there they helped my husband get a new one and even got $700 credit for the iPhone.
Mar 8th, 2024

I am a customer of T-mobile over 15 years, They upgraded my plan to new plan called Go5G with this plan I am supposed to get new phone and Apple watch. After 6 months wanted to upgrade my phone they told me I need to upgrade to new plan. and this is we all the fun begun: 1- First store visit: the agent told me not eligible for plan and need to upgrade to 5G+ and start to raise the voice on me. I left the store 2- Second store who upgraded me the first time, advised me I need to call the 611 3- Called the 611 they infomed me I eligible and they put a note on my account 4- Went back to the store agent told me. not eligible and no note on your account 5- Called back the 611, they informed me that I am eligible, requested to discuss with the manager. Manager reassured me that they will call me back in one hour 6- After 3 hours no one called back 7- Wrote a review, them their call center call me and process the upgrade with $800 credit (Happy ending ) absolutely not 8- 2 hours later, they called back and said we have a promotion that will provide you $830 but need to do on website and need to cancel the previous one Once cancelled they told me that I am not eligible for an upgrade. What a fiasco.....
Feb 7th, 2024

Quick friendly service
Jan 25th, 2024