U.S. Bank Branch

Always helpful, always accommodating; very nice people to do business with!
Mar 16th, 2024

One atm out of order
Dec 12th, 2023

Run!!! My mom warned me years ago to abandon this ship and I didn't listen. My checking account is (currently) being closed do to fraudulent activity. It's be two months and the communication is horrible. Don't bother calling customer service, they'll toss you around like a Ceasar salad. You'll speak to 5 different departments before you're connected to the right one. Expect a minimum of 30 to 45mins before reaching any solution. My max call was 3hrs do to this situation and I'm not including the time spent in the branch; only to be referred back to customer service 24hr reps, who suggested I walk into a bank. They've lost a few branches in chicago, I'm not surprised. I do believe they're down sizing and possibly closing for good. Please open a checking account else where. Save yourself a headache.
Feb 20th, 2023

In short: TERRIBLE customer service, I cannot stress this enough, do NOT bank here if you care about how you are treated! Diamond Wright must have woken on the incorrect side of the proverbial bed because she was completely unprofessional and lacked any form of tact. Explained: Very shocked and dismayed to receive some of the WORST customer services in a long time. Clearly, I did not read the reviews prior to scheduling a virtual meeting (which US Bank allows you to book but does not actually do...). If you are considering opening a business account with US Bank, RUN! Do not do it. Diamond Wright was completely apathetic, and plain rude on a call this morning. When a concern was brought up, her response could be summed up as, it wasn't her fault nor her problem and to transfer the call to customer service, and the call went downhill from there. She over spoke me and my business partner, was condescending, lacked critical thinking skills, and was overall unpleasant. This branch needs to strongly consider getting her in customer service training and providing paid mental health days so she can de-stress and return to work with a positive attitude. Very disappointed in the service and handling of my business account. If you're considering banking here, don't. UPDATE: A different branch reached out and was able to assist and address the needs that Diamond claimed she was unable to do, what a shock.
Nov 19th, 2022

This is ridiculous they need more ppl working the drive thru this lady takes her own sweet time been sitting at this thing for 30mins this is unacceptable tired of complaining take these reviews and make a change, hire new ppl
Nov 14th, 2022