MainStay Suites Bourbonnais - Kankakee

There were ants all in my bathroom, it was my birthday I was disappointed like wow we wanted to have fun and we see this and one tried to bite my friend excuse my language but her booty, there was ants on the bed what if the ants crawled in our mouths, eyes, or ears. I'm really disappointed in this hotel you need to keep up with the cleaning and raid the whole hotel ASAP! Cause no body wants to be itchy or have to waste money on infested hotel The lady also killed all the ants with her BARE FINGERS like what !!!
Jan 29th, 2024

Nov 24th, 2023

Nice, updated budget motel. Neat, beautiful workmanship, and clean. Our king room had a small kitchen area and a full-size refrigerator. No carpet, which is a plus for cleanliness. Bed was comfortable with nice linens and pillows. A/C worked well. Free breakfast was adequate with a variety of pre-packaged foods. Coffee was fresh and hot. Walkability: Easy walk to several restaurants. The Italian Restaurant place was very good!
Oct 4th, 2023

Our stay at the hotel was extremely disappointing. The bath tub was in terrible condition, and the breakfast options were limited to a few snacks and coffee, lacking essential items like eggs and sausages. When we called about our forgotten food in refrigerator and Apple MagSafe Battery on the bed, they denied any existence, despite us being certain that we left them in the room. Overall, the hotel failed to meet our expectations with its unsatisfactory amenities, inadequate breakfast, and questionable handling of lost belongings. Dont recommend this place to stay.
Oct 1st, 2023

Well, let me put it this way....Uummm, trying to be as nice as I possibly can, but really want to let this explode like a volcano! I was totally p/old when I was finished with the female at the front desk (a.m.)! For one, she was very abrupt and short with her answers and made me feel stupid for asking what I asked her. Also wouldn't let me see a room (just wanted a peek is all). The female front desk person couldn't or WOULDN'T tell me about the breakfast. It's important to us that we have a hot meal in the morning...especially after possibly spending more than a bill! The thing that totally threw me off my game and for once in my life left me speechless....the female front desk attendant totally came across as RACIST!! My friend is African American and I would NEVER EVER stay or bring him to an establishment like that one! IS this or IS this NOT the 21st century we ALL live in?!? Come on ppl and get your attitude IN CHECK! IF I WAS MANAGEMENT SHE'D BEEN FIRED ON THE SPOT! He'll, I'd never have hired her in the first place! And, oh yeah...there is only ONE cleaning lady in the motel! No wonder ppl complaining about stinky smells, ants in room, ect! We ended up at BEST WESTERN, which I found out later its related to Mainstay....SHOULD HAVE WENT TO HOLIDAY INN FOR $100! I'D GIVE A BIG FAT ZERO IF IT WAS AN OPTION!
Mar 22nd, 2024