Holiday Inn Express & Suites Bourbonnais East - Bradley, an IHG Hotel

I did not stay at this hotel, my review is based on the reservation experience. Hotel is in a good location. My wife has a disability and we always book a room with roll in shower. We also call ahead to confirm the reservation for a roll in shower; also, if there is a pool we request the hotel to charge the battery for the wheelchair lift for the pool. In our experience, because these lifts are not used often the battery is not kept charged. When I called the front desk staff said they will take care of the request. The day before our stay I called the hotel again to confirm room and ask about the battery for the wheelchair lift. Few hours later the staff calls me to tell me that the lift broke yesterday or that morning! This is highly improbable. Most likely the lift broke long time ago and the hotel management never bothered to fix it. Apparently now, the parts are in back order. We pay the same rate anyone else pays for the room and amenities and expect to be able to use them like anyone else. I gave 1 star to the hotel for not fixing the wheelchair pool lift on time and not taking responsibility for their mistake and making excuses that it just broke the day before our arrival.
Apr 5th, 2024

Mar 31st, 2024

Rooms: Very nice! Food & drinks: Great places to eat close
Mar 23rd, 2024

Have tried multiple hotels in the Bourbonnais area. Unfortunately, they are basically the same 3-star experience. Holiday Inn is no different. Pro's: room was clean, beds were comfortable. Breakfast decent. Con's: Room furnishings and finishings in the rooms and bathrooms were lower standard quality. Bathroom had broken toilet paper holder, rusty fan, enamel chipping in tub. Front desk employee was efficient but clearly apathetic and annoyed to be at work.
Feb 28th, 2024

Feb 24th, 2024