Chase Bank

Nov 21st, 2023

The drive through cash machine here rarely works.
Nov 8th, 2023

rude staff and experience. front desk worker was unprofessional
Aug 31st, 2023

Open Letter To: Jamie Dimon CEO, District Mgr, Branch Mgr, Our family is your typical customer, we look for, and value, the following from any company that we do business with; exceptional customer service with the following characteristics; polite, proficient, professional, timely, and very importantly in the banking industry, trustworthy. This is what we would like to experience every time we enter your door, Chase Bank. And what do we get? My wife, our daughter, our granddaughter, and I, had a 11 am appointment scheduled this morning with; Ana V-S., (Officer, Relationship Banker). As is always the case every single time we do business at this branch, we were warmly greeted by the wonder staff behind the counter, we were immediately greeted warmly by Ana, she assisted us with a wonderful personality, kind, caring, very professional and proficient, she made us feel like we are millionaires - the most important customer in the world to her! Imagine that, my fellow Algonquin neighbors? How is your bank or credit union treating you? We have received the exact same outstanding (class leading) level of customer service, on multiple occasions from; Judith (Judy) M., (Officer, Relationship Banker). We love banking here! We stopped doing business with a local competitor in Algonquin, because we were not receiving a reasonable level of customer service, follow-up, professionalism, and technology from them on several occasions. How does one bank fill their building with such a phenomenal level of customer centricity from each employee, at virtually every customer opportunity?! You have won us over, Chase Bank, 1000 S. Randall Rd, Algonquin! This is the best banking experience I have ever encountered and I have been banking for over 50 years! I have nearly 50 years of customer service and sales experience, I am a gentleman, and I am a 36 year resident of Algonquin. Algonquin friends and neighbors, if you are not completely satisfied with your bank, you may want to consider pulling all of your money out of wherever it is (just like I did) AND DEPOSIT IT ALL at this facility! Before so doing, call this facility, better yet, walk inside and witness for yourself how they will treat you. Witness and feel for yourself what its like to be the most important customer in the world! I have no vested interest, and I presently own no JPM stock (outside of ETFs). Jamie Dimon, I need a 3- month CD paying 5%, and a 11- month CD paying 5.25%, call me!
May 27th, 2023

I just went to apply for a credit card and Dhamar and Judy were super helpful! They were very friendly and made me feel comfortable. Would definitely recommend going here :)
Dec 1st, 2022