U.S. Bank Branch

Your drive through design In Algonquin is horrible.  If you have a car avoid the drive through and go inside.   I am not upset sitting at the drive through as the 2 men chit chatted with each other for a few minutes as I eagerly wait to be noticed.  Then one appeared to be working on something and the other was making small talk to another car next to me for another for 2-3 minutes.. I heard the whole conversation.  Since it was my first time at any US Bank the cylinder had to go back and forth to both several times before my transaction was completed since you cant hear what they are saying/asking for through the speaker between the load screeching noise when he turned the speaker on and the muffed voice coming out of the speaker.   I watched every car that pulled out of the drive through around me hit the curb with the back tire that separates the drive through lanes.  You have to turn your wheel since there is another concrete median in front of you to prevent drivers going into the drive through the wrong way.  I too hit the cement curb pulling out on the rear driver side of my car and heard an awful CRUNCH.  Seriously I am beyond upset and pissed over this.  Your drive through arrangement with the cement in front of you and on each side of you is really ridiculous.  It actually damaged my car and I can't even put into words how pissed off I am about this. You need to come up with something better or remove the concrete that is in front of the drive through so people are not forced to turn so abruptly and damage their vehicles.  It must happen all day long and I am sure I am not the only that it has cause damage to their car.   PLEASE FIX THIS!!!!!!!   I have a pic of the the drive through I wish I could post.
Mar 12th, 2023

Not best experience
Jan 26th, 2023

Had an unfortunate experience with fraud and was left feeling very stressed because of it, thankfully the people here at this branch were very understanding and helpful to get it fixed. They helped me fill out the paperwork and submit the evidence related to the fraud claim, and got my account switched over to a new one with very little interference to my other bills. Brad in particular was very helpful during the whole process. If you need to talk to a banker, I would highly recommend him.
May 25th, 2022

Had an unfortunate experience with fraud and was left feeling very stressed because of it, thankfully the people here at this branch were very understanding and helpful to get it fixed. They helped me fill out the paperwork and submit the evidence related to the fraud claim, and got my account switched over to a new one with very little interference to my other bills. Brad in particular was very helpful during the whole process. If you need to talk to a banker, I would highly recommend him.
May 8th, 2022

if you want to be disrespected by staff and humiliated, visit this branch. I had a terrible experience of customer service experience when visiting this location.  While at the drive up, Teller Heather yelled through speaker personal account information clear enough for other customers in drive up can hear. There are many ways to verify a customer and asked not to announce my information so loud. The bank representative then proceeded to talk louder and  over me, continued to be rude. Heather continued to make comments under her breathe and continued to raise her voice. Heather then sent my payment along with identification back and walked away from the window. I was confused as to why my transaction was returned when information was verified and clear on my request. Moments later another teller appears at window and restarts my transaction.  Unbelievable customer service,   Just flabbergasted at the behavior experienced by such teller. Poor example of a representative. I have reached out to the branch manager to share feedback from my experience but location yet to hear back. I plan on following up again as this is simply unacceptable.
Nov 6th, 2022