Avis Car Rental

Great staff. Very accommodating. Awesome value
Dec 6th, 2021

Quick and easy
May 15th, 2021

Gave me a care with the check engine light on
Dec 15th, 2020

I have rented a few cars recently, from both Avis and Enterprise. I had by far better customer service and pricing that was given by Avis. I have dealt with a few people here, but Kevin went above and beyond to get me taken care of. Will definitely be renting from Kevin and Avis again!
Nov 10th, 2020

I am currently renting a car from Avis pick up from June 2nd and supposed to return June 12th. This experience so far has been draining mentally and financially. The first car I picked up had a bald tire 0% tread and was filthy, I called customer service and was told I could pay for a new tire and be reimbursed after I return the car or I could drive 36 miles to the nearest AVIS to exchange cars. I chose to exchange cars. After I changed cars my mother noticed the new rental had tabs that had been expired for 6 months, so I again had to drive 36 miles back to AVIS to exchange cars and was downgraded from both previous vehicles. I called customer service to see if they could comp me for having to spend two days dealing with an unsafe vehicle and for giving me a car with expired tabs. They said they would refund me for the two days and add a two day extension for the inconvenience . the very same day that they "resolved" the issue, I saw that they charged me an extra $124.35 today 6/8/2021 and no refund. I AGAIN called customer service and they said they do not see a charge and have no idea why I was being charged. They asked me to send them an email of my bank statement and that they would refund me the charges 5-10 business days AFTER I return the car. I paid $1,085 for my rental AND then $250.00 for a deposit and NOW another $124.35!!! For what!? I am dealing with ALL of this while attending my Grandmothers funeral . I am completely 1000% dissatisfied with the service I have received and I am extremely upset that I am STILL dealing with issues because AVIS cannot get their stuff together! Update: I returned my rental a day early (6/13/21) from my extension that I was charged for and today 6/14/21, I was charged another $300 to my bank account and was told $176 of that was a late fee because I was an hour late when I was not late I was a day early. I was also on the phone with customer service while at the pocatello Airport. Customer service said that I should be receiving 339.70 back and said I had a expedited call from a supervisor scheduled for the next 24 to 48 hours. That call was scheduled last week and I still have not heard back from anyone. I am so frustrated and literally sick from all of this. These charges are coming from my bank account not a credit card. I have three small children and I only get paid twice a month. I have less than $500 to last me two more weeks while AVIS just easily takes money out of my bank account and out of my children's mouths! How much longer do I have to put up with this!? 6/20/21 STILL waiting for my refund for the two days I was charged for that was supposed to be an accommodation for their repetive screw up on my rental car. I have not received a call back from a supervisor nor has Blake "The owner " who gave me the social media case# below my review contacted me back. That experience was enough for me to NEVER rent from Avis again. Next time I'll pay the extra money to use a company with better customer service.
Jun 17th, 2021