Ashley Store

Kelvin and entire staff went above and beyond to help me find the perfect furniture piece very refreshing experience
Apr 8th, 2024

showed the worker what dresser i wanted & was told it couldnt be delivered to me although i live 20 mins away. Realized a week after that the worker ordered the wrong dresser, so i had to call back to reorder. They didnt offer any compensation for the workers mistake and delay in me receiving my order. got home to put together dresser and 3 screws for the dresser wont screw.
Apr 2nd, 2024

I loved the customer service, Mrs. Mary was a great help! She was patience and she found me a sectional sofa in my interest which I love! I highly recommend coming here to furnish your home!
Apr 1st, 2024

A House without a standing table! I am writing to express my deep dissatisfaction with the recent experience I had with your company. Unfortunately, I must warn potential buyers to exercise caution when considering doing business with you. My interaction with your company, as well as the associated delivery service provided by FedEx, has been nothing short of a nightmare. The issues and setbacks I faced have not only been frustrating but have also left me and my family emotionally drained. let's say a house without a table. It is disheartening to highlight that the level of service provided by your company and FedEx has significantly fallen below acceptable standards. The mishandling of my package, coupled with the lack of accountability, has been utterly disappointing. Moreover, the constant delays, miscommunication, and false promises only added to my dismay. I firmly believe that your company's actions and negligence have not only affected me financially but have also impacted my emotional well-being. It is evident that your company's practices lack transparency and fail to prioritize customer satisfaction. Despite my repeated requests for a full refund, I was continuously met with excuses and unfulfilled promises. The ordeal of my package being declared lost, only to miraculously reappear damaged and incomplete upon delivery, is unacceptable. The fact that your team failed to provide a satisfactory resolution to compensate for the distress and inconvenience caused is deeply disappointing. I must emphasize that I do not seek store credits or inadequate discounts as a resolution. What I demand is to be fairly compensated for my emotional distress, considering the magnitude of the inconvenience and distress caused by your company's actions. The mere suggestion of a nominal discount offer, with no expedited shipping or compensatory measures, is unacceptable. In conclusion, I regret to inform you that, due to this overwhelmingly negative experience, I have lost all trust and confidence in your company. My perception of your brand has been tarnished, and I have no intention of engaging in any future business dealings with you. I expect a prompt response to this complaint and a resolution that reflects the seriousness of the situation. The lack of timely and satisfactory action on your part will leave me with no choice to leave this review for other buyers. Thank you for your attention to this matter. No mods are needed. I said what I said!!
Apr 3rd, 2024

10/10 highly recommend coming here . Mrs Mary had very good customer service ! Im definitely coming back for more service
Mar 31st, 2024