Keller Williams Realty Cityside

I hope this message finds you well. We appreciate your engagement with our services and your interest in picking up your middle school child from our premises. I understand that convenience is important for everyone, especially when it comes to the safety of our children.However, I must address some concerns that have arisen regarding your recent interactions with our staff and your attempts to park in our private parking lot. The safety of our agents, clients, and the school children is of utmost importance to us. As such, we must uphold certain protocols to ensure a secure environment for everyone.I want to emphasize that our decision to restrict parking access is rooted in the need to maintain safety and order within the premises, advised by the Smyrna Police Department. We have observed that the parking lot's layout and current arrangements are optimized to accommodate the needs of all parties while minimizing potential risks and hazards. Our policies are also in alignment with the regulations set forth by local authorities.Regarding the series of interactions, you've had with our staff, we believe that open and respectful communication is key to resolving any concerns. While we understand that emotions can run high, I kindly request that all interactions remain civil and professional. Threats, profanity, and negative behavior do not contribute to a productive dialogue and can impede the resolution of any issues.We take every review seriously and use it as a tool for continuous improvement. We value your feedback and would appreciate the opportunity to address any concerns you may have in a constructive manner. If there are specific suggestions or feedback, you'd like to share about our parking arrangements or any other aspect of our services, please feel free to communicate them to us.Ultimately, our shared goal is to ensure the safety and well-being of everyone who interacts with our premises. We kindly request your understanding and cooperation in upholding the rules and guidelines that are in place for the benefit of all parties involved. If you have any further questions or concerns, please do not hesitate to reach out to us.Thank you for your understanding, and we look forward to working together to create a safe and pleasant environment for all.Keller Williams Realty Cityside

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