U-Haul Moving & Storage at Jimmy Carter

Christy Martin _{on Google}

Mar 30th, 2024

I pre setup my pick and still had to go inside for the keys. I waited I line wasting 30 minutes when that was 30 minutes could have been spent driving the U-Haul to the needed location. I received the wrong vehicle and was told in order to put me in the correct vehicle they would have to cancel my reservation and start over. I told them no. I was scheduled to be done at 2 pm. When I realized @1-1:30 I wasnt going to make in time I called the support center I was told I was going to be charged an extra $20 for being late of the return and its up to the manager on duty if they would charge me if I was 15-20 minutes late or 30. I tired to get transferred to the store and talk to somebody. Nobody answered so I call the support team again. I was told I wouldnt be charged for coming back @2:30. I was told two different information from two different people and cant even contact the location Im renting from. Never again.

Sonya Serenity _{on Google}

Mar 30th, 2024

Brian and Noel were wonderful in assisting me in getting a truck. Then replacing a flat tire on my vehicle when I returned. I will come here every time I need a truck. The personnel are wonderful with great personalities.

Raj Wadhwaniya _{on Google}

Mar 26th, 2024

Perfect customer service and vehicle

Sherika Clay _{on Google}

Jan 31st, 2024

What they started me with. What I returned with and they charged me $85 for gas. Will def be disputing these charges. Never had a problem with U-Haul but def wont be using them again. A helper outside this place said they are known for overcharging for gas.