Cadence Bank

worst service ever can get no one to release a title to a vehicle pay off months ago and keep getting transfer back and front emails not answer
Feb 2nd, 2024

I had the pleasure of receiving OUTSTANDING service from this bank location. It was a pleasure to open a new account with the help from Rico Baker along with his staff. The customer serviced I received will have them handling all of my business and personal finance needs. Every customer that entered this branch they knew by first name and everyone had nothing but positive things to say about everyone who worked here. If you are looking to step away from a large bank, this is the place to go! Cadence Bank treats you like FAMILY!! Thank you!!
Nov 15th, 2023

Mr. Baker is very nice and professional.
Sep 8th, 2023

I don't know how this branch stays open with the lack of customer service received from this branch. I tried to open an on 3 different occasion and each time I was told I needed additional information to open a Custodial account. When I brought in ALL the documentation they required they then indicated that because my court documentation was in another state in which they have multiple locations they refused to open the account. I went to Bank of America, a couple of miles away, they had their LEGAL dept. review the documentation and OPENED the account. I was done in 30 minutes.
Aug 11th, 2023

I opened online savings account but due to the unpleasant customer service experience and delaying in application processing I decided to stay away from this bank. I dont like lousy services. Briefly, after opening online account on Sept 19th I kept waiting to hear from the bank so I can login to transfer more money from another bank however got no response from this bank. Four days later I called customer service, surprisingly they had no info about my application. I provided SS#, Application confirmation#, DOB but no application found. Next day on Sept 23rd I received an email asking me to provide utility bill which sounds like most ridiculous thing ever heard. I already have BOA, WF, Cap1 accounts who never ever asked for the utility bills. Providing awful customer service and then asking for a utility bill to open an account will not attract customers like me. Improve ur customer service and make account opening process easy for potential customers will grow # of customers rather disappointing them with ridiculous demands. I dont understand how utility bill will help me or the bank in opening of the account when you guys already got my DL with address and SS#. Not recommmended!
Sep 28th, 2023