Truist

We had an extremely disappointing experience at this Truist branch recently. Vivian, not only refused to assist us but also displayed a complete lack of professionalism. She belittled us and failed to offer any solutions to our concerns. To make matters worse, when we said we would seek help at another branch, Vivian advised us to withhold the truth about her incompetence by telling us to tell them a manager was unavailable at this branch and not to say her name. Such behavior is inexcusable and reflects poorly on the branch's commitment to customer service. I highly recommend avoiding this branch due to the unhelpful and unprofessional conduct of staff like Vivian.
Apr 5th, 2024

So rude the cashier lady on the left side when you enter
Oct 10th, 2023

I really wish they would solve their ATM situation. Itll work for one week, then itll be broken for three weeks. The touch screen just constantly malfunctions. I would have to drive all the way to the Peachtree Corners location just to use a Truist ATM when I live just up the street from the Jimmy Carter location.
Sep 3rd, 2023

This bank will steal your money Do Not do any business with this bank they got their atm machines set up to steal from customers I recently went to make a deposit at one of their own atm machines and kept my money and now the bank is saying that they cant find my money, if you use their ATM machines your transactions are not secured and are not insured by the FDIC.
Jun 19th, 2023

Again, tried to make a simple everyday purchase online, and the card is locked and I have to go back into the branch to get it unlocked. Fortunately, I have learned many painful lessons that Truist can't be trusted with your money. Therefore, instead of going into the branch to unlock this card, I will be closing this account. I'm so thankful that I have multiple accounts. They will lock your card and keep your money and take hours to unlock your entire account over a regular, everyday purchase. It is so bizarre that a bank is like this. I get fraud, but BOA and Wells Fargo, will call and/or send a text to confirm that it is you and if they should proceed. Not Truist! They just shut everything down except deposits. It is my fault to have tarried, but I shall tarry No More. And yes, as a consumer, I do have other choices, thankfully, and these I shall be exercising. Hallelujah!!! DO NOT TRUST TRUIST!! THE REVIEWS ARE TRUE AND THEY ARE UNRELIABLE!!!
Apr 14th, 2023