Best American Inn

The night clerk needs to learn how to respond to the people that provide him with a check, you don't cuss at customers bc u feel like u got the upper hand of a situation
Feb 17th, 2024

When I get to this hotel I am 10 short of a room and I'm standing in the lobby trying to get someone to cashapp me 10 for a room and the employee that was working was being very rude with me and I asked him if it was okay we stood in the lobby for a few minutes until I got 10 more dollars sent to me for the room...he didnt even answer my question. As if I were wasting his time or something. I stood there for a few minutes trying to get money sent to me for the room and this employee is just staring me down. It was 20 degrees outside with 10-15 mph winds and me and my girlfriend are both homeless so we had all of our belongings with us. The way this guy kept looking at us while we were waiting to get money sent told me he didn't want us waiting there in that lobby...so I told my girlfriend that we would go wait somewhere else until I got ahold of my friend to send me the 10 dollars. As we are walking off the hotel property...a cop pulls in and is driving around the hotel real slowly...and then comes to a stop where he's just sitting there watching us. Wow...did this guy really just call the cops on us? So we walked to McDonald's to get food, and the cop pretty much followed us the whole way there. So by the time I got to McDonalds my friend sent me 10 dollars and this hotel was the only hotel in the area I could afford for the night so we went back to this hotel and the same employee was at the front desk and was once again being very rude with me by cutting me off when I was speaking, and when I handed him my i.d. so that he could make a copy of it he literally threw it into the hole in the glass where you hand stuff through instead of handing it to me. I was in disbelief. I asked him for his supervisors name but he wouldn't give it to me. I can't believe someone like this is even allowed to work in customer service. Other than the fact that the room had roaches and the hotel soap didn't lather too well this employee that was working night shift really gave this hotel a 1 out of 5 rating for me after being rude with me and even calling the cops on me for no reason and then being rude to me again after I am a paying customer?? If it wasn't so cold outside I would have kept my 65 bucks for the room.
Feb 2nd, 2024

Front desk personnel was horrible. He had very disrespectful and rude. Needs get find new line of work
Jan 24th, 2024

Dec 3rd, 2023

Well at the low price of $65.00 per night, you get what you pay for. If you can bare a little mold in the bathroom, old linen and carpet, roaches from time to time, a microwave in the lobby for general usage, a refridgerator in the room, then this Hotel will do??? The Hotel is actually quite for the location and/or price, also as the best cable selection for any Hotels in that area, with over 200 channels that offers 22 HBO's channels. It is what it is, just a place to rest, lay up or what have you. If you can afford to go somewhere else, then do that and let this Hotel be your last resource? Walkability: The Hotel is on the top end of Old National Hwy where there are several fast food reservations in walking distance, Family Dollar and Dollar General, the Flea Market etc.
Nov 21st, 2023