Ikon at Athens

For the money, do not rent here. Place is a dump inside and the upkeep. Carpets are older and garbage. Appliances are old and dated, toilet break down all the time. And the location, better watch your back. Your money spends better ANYWHERE else.
Nov 1st, 2023

I had them replace a patch of carpet that was 5in x 10in upstairs and the quote for the patch was $65. When they billed, it went to my old roommate and it was $500. We continue to email them and never get a response. Dont live here if you want to be scammed and ignored!
Aug 15th, 2023

If I could leave -5 (NEGATIVE 5) stars, I certainly would. If you do not want to be scammed when moving out, please do not live here! First, in order to bring anything to their attention, you have to spam call and email them. When I first moved in, my apartment was infested with roaches, the floors were also filthy and looked unfinished (I guess that's the style, but was not shown in model home tour). Carpet upstairs were dirty and had hair and gum in them. I highly doubt a in-depth move out clean was conducted after previous tenants moved out. At move out, I was charged various fees but some were dropped after I provided proof that there was literally no reason for me to be charged. So please make sure you have evidence of everything. I was also charged for things that were broken and dirty before I even moved in... being charged for PREVIOUS tenants damages that IKON is supposed to fix but didn't... so they just charge the next tenant. They also have put all the "damages" in the SHARED COMMON area on solely MY account so I am the ONLY one out of all of my roommates with $500 in fees. So, none of them had to pay anything except for me. Why? I am not sure, they won't give me an answer. After me constantly calling and emailing, they stopped responding and just sent it to collections. I've never had any of these problems at any of the previous student apartments I've lived in, specifically Athens Ridge and Atlas, so just find somewhere else to live! IKON truly sucks.
Feb 13th, 2024

I lived here for a year. The living experience was fine. A little overpriced, the pool was usually out of service and the hot tub never worked. The gym had a couple out of order machines they weren't interested in fixing. The rest fine, was probably a 3.5/5 living experience. The move out process was a nightmare, they charged me over $200 for furniture they removed and lost track of themselves. For months they ignored my emails about it saying they had too many disputes to keep track of. I went to the office multiple times to get it ironed out and was told they couldn't field disputes in person (why?). I finally got a hold of someone who said they would address it, they failed to do so and went back to not responding to any emails for weeks. Whether they are intentionally ignoring disputes hoping you just pay it, or just that incompetent, there is no excuse for this behavior. There are much better deals on Barnett Shoals rent wise and places that won't give you a headache moving out (The Woodlands, The Summit, and Cottages at Woodsong just off the top of my head).
Jan 28th, 2024

Id give negative 2 stars if I could. This place has definitely gone downhill when it comes to service. The people in the office are nice WHEN you can get ahold of them. Ive been trying to get a refund of my last months rent since August of 2023. It is now the end of January of 2024. It is always such a headache to call and get an update. The last time I tried to get ahold of someone it took A MONTH to get someone to reach out to me to help me get an answer. This isnt me calling once and waiting. I called multiple times a week and sent emails just to be apologized to on the phone by someone in the front office and never reached out to by the account manager. I just kept calling and emailing until I finally got an answer. We are another month down the road and Ive been calling for the second time this week after sending an email that has gone unanswered to figure out what is the update. At this point Im extremely upset with their services. And I will look into legal counsel if this isnt handled soon.
Jan 21st, 2024