Chase Bank

I came to this bank to inquire about switching my business checking. I understand that I was just walking in however, the person in charge could care less that I have been sitting patiently waiting for 40mins just to get some questions answered. I walked in at 11:20am with cash in hand, they close at 2pm. I was told that I could not be serviced by the weird looking guy in a PROM suit!!!! The whole time I am literally listening chat with the teller about their Tik Tok and YouTube accounts!!!!!
Mar 29th, 2024

Mar 18th, 2024

Wanda and Omar were super kind and helpful. I've had no issues with my business account through Chase. They make it pretty streamlined to handle, which is nice! This location was clean, quiet, and nice. Employees were very accommodating!
Mar 4th, 2024

I have been having a business account at this location since 2020. The service here has been pathetic since a last few times. This time i was trying to urgently fix something on business account to send ACH transfer to my vendors. I called 1800 number who directed me to work with the local branch. I called this branch 5 times in last two days. One time someone picked and promised to call back, which did not happen for 24 hrs. Today i called them 3 times, two times the call was hung up without saying a hello. Third time took me to vm. I drove to the branch i was told they are busy and wanted to go to next location without evening asking what my issue is. I was upset totallly and insisted that they must fix the issue today so that i can pay my vendors who have been waiting. Finally it was a matter of less than aminute that took an officer to fix it. Very poor customer service and empathy.
Jan 21st, 2024

Apr 2nd, 2023