Truist

Second day of trying to get a simple wire transfer done. Yesterday I found the branch near my home closed at 4:00 not 5:00 like most banks. I drove to the next closest location and at 4:58 the doors were locked. Today I came here close to where I am working and waited in line while a counter associate had a personal conversation for 15 minutes with a client about her credit and applying for mortgage- it was the Suntrust Associate explaining how her life situation was going- not the client. The client was there to make a money transfer between accounts. Then I was told I have to wait for Ron who is helping another client go to their safe deposit box yet they are sitting at his desk and I am told- very nicely that I should probably make an appointment. I was also told she did not know how long it would take but it would be at least 30 min. I commented about being in a hurry, this being the third Suntrust I had been to try to do a simple wire transfer. The associate I said this too said “oh no we don’t have personal conversations here” Well that’s funny because I now know more about one of your associates, her recent marriage, where it was held, her credit and getting a mortgage challenge as well as the prudent steps she is going to take to get one. It’s 2:43 - I walked into the bank at 1:55 and no sign of Ron to do my wire transfer. It has to be done today. I am so angry- I just blew up because a woman that walked in after me saying she called the police on them also got prioritized over me. The associate taking about her personal business said well I can talk when I am working with a client and tried to deny having a personal conversation. I was there - listening and patiently waiting at that point. Now Ron has offered to send me to another branch or I can wait. Why oh why would I want to go to yet another branch. I told them this is the third one and who’s to say what special treatment I would get at yet another branch This place is ridiculous and I will be cutting my ties with this bank. I don’t mind friendliness and personal conversations- I was willing to wait my turn. I called ahead to their information line to find out how to do it and they told me to stop into a branch- Wish they would have warned me it was going to be 3 branches and hours of my time.
Jun 2nd, 2019

I hate this bank they make me pay fees for everything, I had to go to the bank couple of times before my card wasn't working! They had to verify my identity and they couldn't do it through the phone so I had to go to the bank again in two occasions and I just opened the account less than a year ago and a lotof bad thing have happened! Now I'm trying to close it!! Hope they don't make me pay more!
Feb 3rd, 2019

The staff at this location is wonderful; personable, patient, and willing to sit with you to resolve issues. I am very grateful for their help, especially Joseph. I highly recommend this branch.
Jan 28th, 2019

Transferring to WInter Park. Bank not open Saturdays. REALLY??
Jan 13th, 2019

I have personal and business account with Suntrust. Your teller connect in Winter Park 32789 never works. I have made numerous calls to your bank and nothibg is being done about it. Very frustrating! I have even left a message with the area manager and no return phone call. I moving my money some where else.
Sep 20th, 2018