Wells Fargo Bank

Wells Fargo is a nightmare! This is just one thing they did to us recently. They closed our checking account and left us with NO MONEY! We were told a check for the money ($800) was sent to us, but so far 10 days have passed and we still haven't received it. Their customer service is useless on the phone and in the bank. We have heard various reasons why they closed it, but bottom line, i think it was an error on their part. They said we would have to open a NEW account. So nice of them to put us in a position of having no money for over a week. Needless to say, we have joined another bank.
Feb 12th, 2024

This branch needs to fix their hours of operations because after a long day of work at a hospital and rushing out the door to make it to the bank by 5pm, only to get there at 430pm to find that the bank is already closed. Even though it clearly states on the door that you close a 5pm. And then there were the signs on the door basically saying personal banker services by appointment only.... very very disappointing. Maybe it's time to pull my accounts out of Wells Fargo.
Dec 19th, 2023

Having been in Banking for quite a long time, just wanted to mention an excellent customer service experience I had at the Wesley Chapel branch today. I came in with some unique 401k rollover issues and the solution was handled by Rachel S ( branch manager) with professional courtesy, kindness and willing to help! She found a way to help me with the account and its funding going the extra mile. Believe me you typically do not see that these days!! THANK YOU R for YOUR time.
Sep 28th, 2023

Amazing that the notary doesn't even know her job... when I first came to Wells Fargo years ago, it was because people were friendly and they knew their stuff.
Jul 16th, 2023

Trying to open a safety deposit box. Called and no one ever answer the phone. Went in and waited 15 mins to be told that I have to make an appointment for it. How do I make an appointment if no one pick up the phone? Sure not coming back for second visit
Jun 25th, 2023