U-Haul Moving & Storage of Historic Ybor City

I love the YBOR location especially the black gentleman who customer Service is absolutely amazing I thought he was the manager. He needs a 5 dollar raise Today
Mar 18th, 2024

When I came in the truck I had reserved was late coming back, and the woman who assisted me did everything in her power to help. She was going to get me a reservation at a nearby u-haul but, thankfully the truck I had reserved came back in the process. They got it inspected and cleaned up for me to use and be on my way. :)
Mar 12th, 2024

Many issues. The online reservations I made did nothing because the system didnt work when I was checking in when I got there. Had to wait in line and redo all initial rental procedure. While I was waiting a customer and the staff were having a major argument in front of all the customers. Then I was finally given a key after I had to resign and redo payment info. Now Im 45 minutes late. Im given a key and not told where vehicle is other than other there. Well it was not over there. It was in a completely different area. I moved the van away from other and went to open back tail gate. The tail gate didnt open. I called other employee and ask if he could help me. He was about 30 yards away and said he would not walk to me I must bring the van to him. I guess I then got in the van frustrated and drove to him INSTEAD OF HIM WALKING A SHORT DISTANCE TO ME. He then ask what I did to back tail gate and I looked at him with a confused face and said WHAT DO YOU MEAN I JUST GOT TO THE VAN. he gave me weird expression and said to go get another van. I went into office and the same employee who was outside got behind counter and didnt help me just started helping the next customer in line. Absolutely Unacceptable. I waited another 30mins for them to complete their next customer before finishing me. They even went to say next to someone else and I said guys. I need to go I need a van I paid for. And they laughed and just handed me a key and said its out there. A hr and a half later. Unbelievable. Plus I cant find my original reservation price but the numbers completely changed and I believe I was charged a lot more. I was not able to make my first appointment with the van and that was the original reason I rented it. So the money and the time were a virtual waste. I should have just not rented the van after the issues.
Mar 7th, 2024

Bald vehicle inspector dude stole my 500 dollar camera unfortunately. Uhaul is not helping on matter.
Feb 20th, 2024

The customer service was great when picking up and dropping off the truck. They were a huge help. We witnessed some customers act horribly to the management when we picked up the truck and the manager at the time handled it great, much better than most people would have reacted.
Jan 21st, 2024