U-Haul Neighborhood Dealer

I do not recommend this location. The guy who works there is incredibly rude. I was late for my scheduled 9am pickup and got a phone call. The guy on the phone was nice, and switched my pickup to later in the day. When I got there, the guy at the store would not help check me in. He was furious that I was late for my 9am appointment because it meant someone had to be at the store at 9am. It's a convenience store, so I don't understand why it was a huge issue, but I apologized. This was unacceptable to him, he kept being extremely rude, so I left. The U-Gaul at the Jet Ski rental in Haines is much more pleasant, by the way.
Oct 9th, 2023

Fantastic experience. Equipment was available when processing same-day reservation, very clean and well maintained. Location was easy to find and readily accessible. Associate was friendly, thorough and very detailed. Would highly recommend for short term or long-term rentals.
Sep 18th, 2023

Terrible. DO NOT RENT FROM HERE! My truck gears were broken we called customer services and him numerous times . And it had us late to my events. Then he charged me a 20 dollars fee for nothing.
Sep 7th, 2023

Worst customer service ever. I scheduled a pickup for 330 on a Sat, and I happened to get there earlier. I interrupted the counter person lunch at 245, I even offered to wait tol he finished. He was rude right after that for the entire time. Don't know if he is the owner, but real bad attitude. I don't think I heard one thank you. Im providing business for him and he made it seem like he was doing me a favor. Nothing positive. Would not recommend.
Jul 28th, 2023

Nov 9th, 2022