First Coast CMS

Don't just trust my rating, look through the others as well. This is not a company I would do business with. Staff is unprofessional.
Aug 25th, 2022

lord i have to agree the worse costumer service
Aug 18th, 2022

First Coast Service Options, Inc. has been hired by Medicare to reject covered services. Upon appeal a PSA test is denied when it is clearly stated in the Medicare & You (the official U.S. government Medicare Handbook) that it is a covered service once a year for men over 50 years old, you pay NOTHING for this service. This organization is corrupt to the core.
Feb 14th, 2022

Aug 15th, 2021

I am the owner and operator of Toles Provider Services LLC and I have been assisting healthcare providers for coming up on two years get in line with Medicare, I have been able to close numerous Medicare applications with first coast and have had pretty good communications with the reps I have come across. I started with a new provider about a month ago in which I received one email from a rep by the name of Arielle Stewart informing me of my deficiencies in which I was able to send all updated information to continue process for the provider. Roughly 10+ days later to know follow up from the representative I reached out in reference to the status of the application and which I received a follow up call from her the following day informing of the information and which I had already sent but there were a few other documents and which were needed in which were also sent over. Arielle Stewart contacts me in reference to the information in which was still deficient and I inform her all of that pertinent information or us already sent in which she states it wasnt, I sent everything again and the following day I receive a rejection due to lack of follow up on the application. The reviewer stating that it was the national certification needed for the provider in which was sent over As requested for the certification statement and then she states its the national nursing certification and which on the requisition via email was not the document and which she requested. The following day rejecting my applications with no plausible reasoning, I inform her this has never been requested in the past. Her overall behavior and demeanor in which the way she carried her self on the phone and professionally was absolutely inappropriate, the lack of communication and her job absolutely unacceptable. I am highly upset and disappointed in first Coast on boarding employees that dont follow protocol another job at hand.
Oct 26th, 2021