Pottery Barn

Apr 11th, 2024

Called to see if they had a specific piece of furniture on dispaly and after being put on hold for 23 minutes I had to hang up. I've read horrific things about the customer service that Pottery Barn provides, or lack there of as it were, so I guess I shouldn't be surprised.
Mar 28th, 2024

Had a home design appointment for my new home for Saturday morning, got an cancelation email late the night before, no reason, not calling for reschedule NOTHING I tried again two weeks late for Friday morning, the night before they confirmed my address for Friday at 10:30am no one showed up, I called the store at 12:00pm explaining I took the day off for this, Angela said she will call back and till this day Im waiting for their call..
Feb 7th, 2024

So nice. A lady answered. She had a customer and asked if she could call me back. You know what, she called me back. The best part was how very nice she was. Listened, understood, then went further. I asked about an item she did not have in her store. End of story? No. She contacted some one in the company at another location and provided me with details that answered all of my questions about the item. I bought it! Thank you miss / Mrs. nice. Jim C.
Jan 18th, 2024

We spent $16,000 in one day. Ordered 7 items. Took forever for delivery one thing at a time. 5 of 7 were damaged and had to be fixed. Terrible customer service. Will never buy anything from them or Williams Sonoma again. They are picking up a wall unit today for return. Weve had enough.
Dec 21st, 2023