Chase Bank

Chase bank failed me today. Erica Garcia the branch manager decided her vault was too full to take my rolled coins. She verbally assaulted me in the main area of the branch raising her voice and making me very uncomfortable. All I was trying to do was turn in some rolled coins. This is a branch that does a lot of business in the Spanish community and when I go in to do business in English I feel like an outsider. Erica raised her voice put up her hand in my face and had her security guard escort me out of the building and wouldnt let me back in. I had to call Steven Rosario the district manager to come from another branch to do the work. He showed up, listened to me and brought out bins to the parking lot where him and I put the coins into the bins. (Not inside the bank, but on the ground outside the bank). When I asked if Im still a customer and allowed into the bank, he said of course but honestly that didnt feel right. Im shocked by the level of customer service by Erica and her team but now that I see all the one star reviews I guess Im not the only one. Not one time did Erica come out from her office to apologize about her actions to me after her boss showed up. Chase Bank you didnt handle this correctly. I would think twice before walking into this branch as long as Erica is there.
Mar 21st, 2024

Great customer service , all the employees there are so nice and helpful
Feb 2nd, 2024

This Bank sucks they're always broken down machines you Spanish people that are tellers they take so long because they all want to conversate with the other Spanish people that nobody can get anything done their computers don't work half the time JP Morgan you need to get your bank together you checking all this money from everybody and your bank is a piece of junk garbage your business sucks you do bad business man. I would recommend using another bank Chase sucks. Especially for small businesses JPMorgan you can kiss my
Feb 1st, 2024

Chase has been my personal and business bank for over 7 years, excellent customer service and advice. All the staff is very professional and friendly, but Laura Romn makes a big difference, her empathy, human quality, charisma and professionalism are of a high level. Chase has been my personal and business bank for more than 7 years, excellent customer service and advice. All the staff is very professional and friendly, but Laura Romn makes a big difference, empathy, human quality, charisma and professionalism are of a great level.
Jan 26th, 2024

JUST DONT COME HERE!
Oct 26th, 2023