Ocala, FL Van Rental Agency

Everyone at this location went above and beyond for us. We will definitely be returning there next time!

Great companies employ great people. Penske is one of those companies!

What An Awesome Place To Rent From My First Time Ever Renting From You All Well Please..I Will Never Rent Again From Ugaul Penske Truck Rental Own Maricamp In Silver Spr ... more

Easy, efficient and accurate.

Excellent customer service.

Dont ever book with this budget

Great service,people,& trucks.Will always go with Penske

Mother in law got a rental car but why is beyond me because she or I never drive it! We could've put a down payment on a SUV and been looking online for a place to buy it ... more

Reserved a car. Received confirmation. Drove across town. Arrived on time. Was told they have no cars and have no interest in helping, call customer service. This is why ... more

The service was great

Very fast, friendly staff, and knowledgeable. We buy hay from them, all the time. They have expanded their u-haul business quickly, as well. We will be renting a 26' truc ... more

Was efficient and timely

Meh. It's a storage unit. Hate the prices go up so often, and the gates are always in disrepair. But the place is clean and I have never had an issue in my temp controlle ... more

The office is a complete dump, but I didn't go there for coffee. My two experiences so far were handled fast, with kindness, and the trailers were in great shape. The lo ... more

My first time rental a uhaul and The 2 lay didn’t even want to help me giving me a nasty attitude.

Everything it was supposed to be they did a good job

Waste of time do not have anything but a trailer

Omg great customer service from the person/business that made reservation. To the business who handled it! Loved it and the lil doggie! Seeing knowing an Ewin is great.

Not a dealer for all, just for storage unit renters.

There should be an option for NO STARS!!! This business is truly unprofessional and rip offs. They give your reservations away, half broke down trucks, and charge a lot m ... more

I have not flown in a plane for over 20 years so I was not aware of the new ways of doing business with car rentals from the airport after one's flight arrived after midn ... more

Booked 3PM. I get there. "Sir I won't know if I have a car until 530PM... You have to call the 800 number." I call. I have to give all the info... It will take 3-10 days ... more

avoid if all you want is a U-Haul for a few hrs/a day & not the endless overpriced add-ons. Each time I attempted to rent an in stock vehicle from here, after clicking th ... more

They were so helpful when we needed a truck for local use. Very polite and knowledgeable

The person that took care of us during and after our rental, was extremely mannerly and professional. She was very informative and helpful. I wish I remembered her name b ... more

Gentleman was very polite, helpful. Truck was spotless and ran excellent!

vvery bad experience on Mother's day when I went to pick up my prepaid rental on 05/08:2022 @ OCF the car was not ready until after 35 minutes later because the Agent on ... more

Horrible Morning due to Budget rent a truck. We had a reservation for a truck and car trailer. The person working there, told my Girlfriend that they don't load your car ... more

I had a great experience with Budget. The pre-check online was easy and the actual pickup counter/check-in was also quick and easy. The counter people were a pleasure to ... more

On 200

The lady that runs this place has dementia!!! Don't waste your time trying to rent here !

Great service to begin with and plenty of rentals but when returning the lady had a very bad attitude

Very professional customer service help you to find the right truck the equipment for your moving truck

I would honestly rather move all my belongings individually from Ocala, Fl to Seattle, Wa 10 times on foot before I would ever give U-Haul another penny. Ps. Val is a mou ... more

Lousy attitude & poor customer service!

This was families worse experience ever, Katrina and a party of 15 rented a van. It's was canceled which caused a delay of 4 hours. Then the van we got was in terrible m ... more

Person of drop off store refused to help. And was told to leave keys with him. If I didnt check my app who knows what would of happened to the truck. And my obligation to ... more

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