U-Haul Trailer Hitch Super Center of Melbourne

Everything was GREAT. Price, installation, speed.
Mar 1st, 2024

This location is horrible and cost me my movers that I had scheduled for 630. Not only did I book 24 hour pick up for a full-size truck and utility trailer but I also called two days in advance to confirm everything with a representative at this specific store. I explained to him that my pick up time was for 1am and what I was picking up. The representative didnt give me any warning at all about me picking up a trailer after hours. I get to the location. Attempt to check in and Im told by a 24 hour representative that I cant do the pick up because Im getting a utility trailer with my order. The incompetence of this has set me back hours into my day, and it cost me more money now because Ive missed the deadline with the movers that I had scheduled for a specific time .
Sep 2nd, 2023

The lady at the front was very rude to me, I think her name was teran. Unnecessarily hostel and just a negative energy all together because I asked her a few questions, probably won't be coming back.
Apr 28th, 2023

We scheduled for a hitch installation at 8 am. This was reconfirmed, etc. I showed up at the scheduled time and was informed that the installer didnt come in until 9 and I could wait. This was a terrible inconvenience and no one there was even remotely accountable or sorry. As a matter of fact, they were downright rude. I will never use this location again and it looks like lots of people share my sentiment. They are awful!
Mar 29th, 2023

Simeon was outstanding. Helped fix our issue with no sweat, rang us out and made sure we understood everything about our new hitch. Perfect example of great, quality customer service. Definitely the best U-Haul store in Brevard hands down.
Mar 5th, 2022