U-Haul Storage of Melbourne

Apr 6th, 2024

Oct 10th, 2023

Manager dont remember his name had a green shirt in front desk super rude to his employees and customers insane to have some one so unprofessional manage a great company I asked him a question and he was talking like a smart a** that is not the way to manage you can sim play answer question with respect same way the question was asked with respect be aware who you have working for the company also employee knew who I was talking about when I said the person up front was rude and said my manager thats sad
Sep 11th, 2023

The app wasn't functional at all and wouldn't let me pick up or drop off the truck. When I got to the site they didn't have the truck I reserved even though I booked the reservation over a week in advance so I had to be transferred to another location. The transfer didn't work properly so instead of ensuring I had a vehicle, I was told to go and "attempt to figure it out using the app" which again was not functional. Went to the new location, pressed the innercom system for assistance as instructed and found it was broken and hasn't been working for a while now (explained by the employee after we found one). Finally got in contact with an employee after waiting for about 2 hours for someone to come help. The employees themselves were helpful but seemed just as aggravated as myself and about 3 other customers were with the service itself. Would not recommend uhaul as this is my third awful experience with uhaul in a row, and will never be using uhaul again in the future.
Jan 18th, 2024

This was the 2nd time I rented from this U-haul location. Both instances I experienced long wait times even though there were more employees than customers in the store. While I waited to be helped this last time, the manager spent at least 10 minutes cleaning a white board instead of coming out and helping with the customers that were waiting. I was told the vehicle had a full tank of gas, which I verified before I left the store. During my rental, I drove a total of 21 miles. Per the agreement, I had to return the vehicle with a full tank of gas. I did just that, but it took a total of 5 gallons of gas to fill. So with driving 21 miles, and not pulling any trailer, the fuel mileage was 4 miles/gal. With the gas receipt in hand, I brought this to the attention of the store manager. His response was he couldnt do anything and sorry about your luck. I just ask for equitable compensation, but received nothing.
Nov 11th, 2023