Aire Serv of Melbourne

Jan 9th, 2024

This company has always been so great! I've been dealing with them for about 3 years now. Great customer service and communication. Always on time and very professional. Jesus Garcia has been our technician and he has always taken very good care of us. He is very professional and knowledgeable on the HVAC systems. Service: A/C system repair
Jan 3rd, 2024

Dec 23rd, 2023

Hello, citizens of Brevard, my name is Johnny Rodriguez of Palm Bay. I purchased a HVAC system ( Pinnacle brand series 18 seer) on 07/24/16 from Aire Serv. Aire Serv claimed it was their very best. At the time, it was a very high priced unit , costing me $7,683.98 dollars. To my surprise, what a huge disappointment and I regret dealing with Aire Serv. Within the first 2 years, I've experienced problems with the unit. The very first day the unit was installed, it did not cool my home immediately, the installers advised me it needed some time to remove all the humidity from the home before it could cool down the home. A call to Aire Serv the next day was considered my very first service call. They came out and found problems with installation of the wiring with the thermostat, it was backwards. A quick fix and the unit finally worked. It concerned me that a mistake was made and I had to make a service call so soon. The following year (less than 2 years) , I called for another repair. The air handler stopped working and it was discovered by the technicians the blower motor cage had failed and needed to be replaced. Since the unit was covered under a 10 year free parts replacement program, the blower motor cage part cost was covered. However, I had to pay for the labor. It cost me approx $80 dollars. I could not believe that a motor cage would fail so soon.The following year (into the third year, 06/21/19), Aire Serv came out for routine maintenance and found my unit was not cooling properly because the main defrost control board on the outside condenser unit was failing and it was low on freon. The main computer board was slightly burnt and melted. This made me very unhappy with the unit, so I spoke with owner, Grady Stewart about a possible exchange. He refused to swap out my unit. I explained to him that I was very concern about the unit failing every year, since it had already failed me twice within 3 years. My concerns fell on deaf ears and I felt that I had purchased a lemon and could do nothing about it. Owner, Stewart had the technician repair the problem and it cost me $423.51 for the labor. Again, I was not happy with the ac being repaired in such a short period of time. The following years to come, I've kept Aire Serv as my regular maintenance company in the event that they would at least consider replacing my unit, with no luck. Every year the system would require freon and that too, was disappointing. I asked them why did my system need freon every year and further inspection of the unit revealed a very small leak inside the air handler. Again, another cost I was not prepared for. Fast forward to the present, 10/17/24, the system is now under 8 years old. I turned it off on 10/31/23 for several months to save on my power bill and because the weather had been really nice. On March 09, 2024, it was really hot so I turned on my ac unit to discover, it does not work. I called an independant ac technician for a diagnosis of my unit and found the computer board at the condenser has failed again. I have documentation of some repairs and photos. I also have contact information on two ex-employees of Aire Serv, which will back me up on this bad ac system. The two employees work on the unit at my house. At this time, I will have to replace my entire system and be out of pocket more money. I refuse to continue repairing a HVAC system that has been nothing but problems over the years. I caution the consumers doing business with Aire Serv. I will not rate this company or the product five stars but only two. If anyone out there have similar complaints, please share them with the public.
Mar 16th, 2024

When our air ducts needed to be replaced, we used Aire Serv and were blown away by the service. First, they scheduled a meeting with their architect Owen, who worked with us to develop a plan that met our preferences. He was careful to explain every obstacle and the options we had. Once we decided to move forward, Aire Serv sent a full team of contractors on short notice to do a very big job... electrician pulling permits, copper lines, the works. Neal, Jason, and Caleb were friendly and professional and after three full days of work at our house they felt like family. They were extremely good with our dog and small child, working around them in a considerate way when necessary. Once the job was done, Aire Serv followed up several times to make sure we were satisfied and had next steps covered, and even sent us a holiday card. Overall, this experience made a stressful decision very easy and enjoyable, and we plan to use this company from now on. Thank you, Aire Serv!!
Dec 25th, 2023